Laboratory Admin

Department: Lab Support – Lab Management

Pay range: $17.75+ per hour. Salary offers are based on relevant skills, training, experience, education, certifications, market and organizational factors.

Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Schedule

Monday to Friday, 8:00 AM to 4:30 PM

About the role

This position serves as a central coordinator in a multi-department environment, ensuring timely responses to client problems and questions.

Responsibilities

• Coordinates, routes, and answers incoming client requests to various individuals within assigned laboratories
• Provides formal responses to client requests via outgoing calls
• Assists with test adds
• Ensures all callers receive an appropriate response using company values, vision, and mission with a helpful and mature telephone presence
• Performs data entry and manages reagent storage, including signing for reagents upon delivery and organizing associated paperwork
• Performs problem-solving activities related to small size samples, accessioning, or thawed samples
• Gathers data to address specific problems
• Pulls samples for studies and acts as a problem solver for test adds from lab services
• Performs monthly tally of laboratory assays, reviews contents with Director or Department Head, and forwards report to Medical Administration
• Keeps one or more laboratory libraries up-to-date and prepares photocopies of pertinent data/articles for Unit Supervisors, laboratory staff, and others
• Handles incoming and outgoing clerical-type purchasing activities for assigned departments
• Retrieves and generates reports; may photocopy and bind documents for management
• Organizes and files TRFs for assigned laboratories
• Answers phones for one or more departments depending on the size of the assigned area
• Other duties as assigned

Requirements

• High School Diploma or Equivalent (Required)
• 1-3 years of office/laboratory experience
• Background in biological sciences preferred
• Ability to sit and/or stand for long periods
• Must undergo regular Client Services training to stay proficient in responding to client inquiries
• Expected to increase knowledge of the laboratory environment, including sample processing, to better respond to client needs

Skills

• Computer skills (35+ wpm typing speed) and familiarity with word processing software
• Strong organizational skills
• Professional telephone skills