Labor Logistics Coordinator

About the role

The Labor Logistics Coordinator supports installation and delivery operations by coordinating schedules, managing order workflows, and serving as a key point of communication between Account Managers, designers, clients, workrooms, and labor vendors.

Responsibilities

• Coverage between labor vendors and designers or clients to schedule site measures for Account Managers.
• Ensure all site measure appointments are confirmed and properly assigned through Microsoft Outlook.
• Retrieve and organize drawings, checklists, site photos, and supporting documentation following site measures and file them within the appropriate SharePoint folders.
• Coverage with workrooms, Account Managers, and designers to schedule installations and deliveries.
• Update order statuses and project milestones to ensure accurate order tracking and visibility.
• Serve as a primary point of contact for designers, clients, and labor vendors, assisting with troubleshooting and resolving scheduling or operational issues.
• Update order lines following deliveries and installations and prepare completed projects for billing.
• Review labor invoices against approved price lists and quotes and process approvals through the online approval system.
• Assist the 5-Star Customer Experience team and Claims team as needed.
• Collaborate with department team members to efficiently manage scheduling responsibilities and workload distribution.
• Support additional operational and administrative initiatives across STARK as needed.

Requirements

• Strong mathematical and analytical skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite, particularly Outlook, with strong data entry skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Comfortable working in a fast-paced environment with changing priorities and deadlines.
• Strong interpersonal skills with a professional and customer-focused approach.
• Superior time management, organizational, and priority-setting skills.
• Ability to communicate effectively with coworkers, clients, vendors, and business partners.

Qualifications

• Interest in the interior design, luxury furnishings, or home décor industry is preferred.
• Experience in logistics, scheduling, operations coordination, customer service, or a related field preferred.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefits

Pay

The pay range for this role is: 60,000 - 70,000 USD per year (New York)

Company Info

About Us: With more than 80 years of industry expertise, STARK is the discerning designer's go-to source for luxurious custom carpet and rugs. Our Mission: To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient. Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.