Labor, Litigation & Compliance Counsel

About the role

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Responsibilities

• Own the end-to-end management of global litigation matters, driving strategy, execution, and resolution across jurisdictions
• Lead outside counsel relationships, ensuring alignment on case strategy, performance, and cost efficiency
• Drive internal investigations by gathering evidence, interviewing stakeholders, and shaping defensible legal positions
• Influence pre-litigation strategy to reduce risk exposure and improve resolution outcomes
• Partner cross-functionally with business leaders to provide actionable legal guidance on disputes and regulatory matters
• Strengthen and scale compliance programs, including policies, procedures, and governance frameworks
• Monitor global regulatory trends and translate insights into proactive risk mitigation strategies
• Enable the business to scale by aligning legal risk management with operational and product innovation goals

Requirements

• Juris Doctor from an accredited law school and active bar membership in good standing in a US state or territory
• Minimum of 8 years of legal experience across a combination of private practice and in-house environments
• Substantial litigation experience within a government agency, leading law firm, or major technology organization
• Strong ability to collaborate across functions including finance, HR, privacy, IT, sales, and product teams
• Demonstrated expertise in regulatory compliance, privacy, and technology-related legal matters
• Proven ability to navigate complex legal and regulatory environments with sound judgment
• Experience managing multiple high-priority matters in a fast-paced environment with minimal supervision
• Strong track record of building trusted relationships with internal stakeholders and external partners

Preferred Qualifications

• Experience supporting international business operations and cross-border legal matters
• Deep understanding of legal and regulatory frameworks within the technology industry
• Demonstrated ability to operationalize compliance programs at scale
• Strong business acumen with the ability to translate legal complexity into practical guidance

Benefits

Medical, Dental, and Vision Insurance. Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources and regionally tailored programs for employees and their families
Great Place to Work® certified in 17 countries

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
150+ new AI features were released in the last fiscal year
Flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

Our Talent Acquisition team reviews your application with the hiring team
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
After interviews are complete, our team will follow up with the final steps
Every application is reviewed by a person.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.