Labor Investigator/Investigation Specialist 1

About the role

The Labor Investigator Job Class serves as the initial point of contact for employers and workers needing assistance with compliance and enforcement of Minnesota wage and hour laws. This position responds to phone calls, written correspondence, and walk-ins to the Labor Standards Unit. The position conducts intake for claims and responds to inquiries regarding the Minnesota Fair Labor Standards Act, Minnesota Child Labor Standards Act, and other relevant laws.

Responsibilities

• Respond to phone calls, written correspondence, and walk-ins to the Labor Standards Unit.
• Conduct intake for claims for final wage and hour complaints.
• Assist Labor Investigator Seniors in their work of completing investigations.
• Review document productions from employers to ensure all records have been provided.
• Organize information related to case files and update case files in the Case Management system.
• Aid in performing wage and employer workplace policy reviews.

Requirements

• Bilingual Qualifications Required: Fluency in Spanish.
• Two (2) years of experience providing assistance relating to compliance or enforcement of statutes, rules, or policies.
• Four (4) years of experience providing detailed information and assistance via telephone, email, or in person for questions covering multiple topics.
• Knowledge and understanding of state and federal civil and administrative law and procedure to interpret statutes, regulations, and policies.
• One (1) year of experience conducting difficult or complex civil investigations of violations and/or complaints.
• Knowledge of State employment and labor laws, including the Minnesota Fair Labor Standards Act, Minnesota Prevailing Wage Law, the Minnesota Child Labor Standards Act, or other state employment and labor laws for which the Department of Labor and Industry is responsible.

Qualifications

• Doctorate degree may substitute for two years of experience.
• Master’s degree may substitute for 18 months of experience.
• Bachelor’s degree may substitute for one year of experience.
• Associates degree may substitute for six months of experience.

Skills

• Critical thinking and problem-solving skills to analyze and evaluate complex information and independently make sound decisions.
• Communication skills sufficient to engage and inform the public by phone, email, in-person or in writing regarding employer and employee responsibilities and rights under state labor standards.
• Ability to communicate effectively with individuals with a wide range of backgrounds, who may not share your same culture, ethnicity, language, or other common experiences.

Benefits

• One (1) year of experience conducting difficult or complex civil investigations of violations and/or complaints sufficient to determine compliance with laws, rules or regulations.
• Knowledge of State employment and labor laws, including the Minnesota Fair Labor Standards Act, Minnesota Prevailing Wage Law, the Minnesota Child Labor Standards Act or other state employment and labor laws for which the Department of Labor and Industry is responsible.
• Paralegal certificate.