Lab Technician - Skincare

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by the trusted Shark and Ninja brands, the company drives disruptive innovation across multiple product categories, delivering significant growth and market share gains. Headquartered in Needham, Massachusetts, SharkNinja employs over 4,100 associates and sells its products through key retailers and distributors worldwide.

About the role

At SharkNinja, we’re building an AI-native culture where experimentation, bold adoption of new tools, and continuous innovation are expected. This fully onsite role at our Needham, HQ location is ideal for a detail-oriented, passionate individual who thrives in a dynamic environment. You’ll play a pivotal role in post-launch quality analysis, leveraging data and hands-on product interaction to determine reasons for returns and drive iterative design improvements.

This role involves reading and understanding instructions, protocols, and industry standards; using lab equipment (scales, variac, power analyzers, etc.); and performing physical tasks such as standing, sitting, bending, kneeling, squatting, reaching, holding, and lifting. These activities vary in frequency (18 to 60 times per day) depending on testing requirements. Data entry, verbal/written communication with management, and collaboration with cross-functional teams are also key aspects of the role.

Responsibilities

• Inspect returned products according to quality and safety standards.
• Troubleshoot and fix sustaining production test issues escalated from Repair Technicians; report findings to Quality Engineers.
• Perform basic teardowns of returned consumer products and document workflows.
• Report quality anomalies to cross-functional teams for review.
• Analyze the consumer experience at a macro level to identify detractors, track product performance, and communicate key learnings for action.
• Manage product health reporting and advocate for continuous five-star experiences through iterative design improvements.
• Strive for process efficiency; deliver impactful results in a fast-paced environment.
• Present the status of activities and special projects to management regularly.
• Perform additional duties as needed, including warehouse, workstation, facility, and common area maintenance, cleaning, and upkeep.

Requirements

• Associate’s Degree in a Technical Area or Vocational/Trade school certificate.
• Ability to perform root cause analysis and offer creative solutions.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint; knowledge of SharePoint is a plus.
• Ability to work autonomously or as part of a team in an environment with constantly changing priorities.
• Ability to manage multiple tasks simultaneously.
• Resourcefulness, strong organizational skills, dependability, efficiency, and attention to detail.
• Ability to use general-purpose tools for repair, maintenance, or new construction.

Preferred Qualifications

• Bachelor’s Degree (or equivalent experience) in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field, preferably at a consumer goods company.
• Familiarity with electronic test equipment such as multimeters, digital scales, and pressure gauges.
• General background in principles of electrical and mechanical function and application.

Physical Requirements

• Ability to stand, sit, kneel, bend, squat, twist, push, pull, reach, and lift for varied amounts of time (18 to 60 times per day/week).
• Engage in push/pull activities requiring up to 35+ pounds of force repetitively over an 8-hour workday.
• Ability to lift/hold up to 25+ pounds in various body positions (lower, middle, overhead) for varied periods (18 to 60 times per day).
• Ability to perform team lifts for heavier, larger, or awkward objects.

Pay

Annual salary range: $62,100—$72,500 USD.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending accounts and health savings accounts (HSA) with company contribution.
• 401(k) retirement plan with matching.
• Employee stock purchase program.
• Life insurance, AD&D, short-term disability, and long-term disability insurance.
• Generous paid time off, company holidays, and parental leave.
• Identity theft protection and pet insurance.
• Pre-paid legal insurance and back-up child/eldercare days.
• Product discounts and referral bonus program.
• Wellness programs and high-impact learning opportunities.

Our Culture

At SharkNinja, we push past boundaries and tackle the impossible with an Outrageously Extraordinary mindset. We value individuals who break out of their swim lanes, embrace bold experimentation, and drive meaningful impact. Our culture fosters personal and professional growth through high-impact learning programs, a diverse and inclusive community, and a commitment to innovation. Diversity, Equity, and Inclusion are vital to our global success, ensuring every voice is valued and every associate has the opportunity to accelerate their career.