Lab Support Technician, Full Time, First Shift, Outreach Operations

Responsibilities

• Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient.
• Completes registration and order entry into Horizon ordering tests per established protocols.
• For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.
• Answers the phone promptly in a courteous manner, identifying oneself to the caller. Uses proper pronunciation of medical terms.
• Completes all required department logs and documentation.
• Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics).
• Resolves any problems identified in the appropriate manner.
• Handles phone requests with a minimum of call transfers.
• Performs filing.
• Participates in the orientation of new hires in Outreach Laboratory Service.
• Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.
• Facilitates the billing process by assuring all required information, forms have been completed.
• Covers workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.
• Consistently demonstrates excellent customer service in working with both patients and clients.
• Handles problems in a timely, appropriate manner resolving patient and/or client issues. If unable to resolve, contacts appropriate resource for assistance.
• Is able to troubleshoot problems.
• Develops and maintains physician/office profiles, preferences, including updating contact information.
• Initiates profiles for new physicians/offices.
• Investigates, clarifies ambiguous test orders with ordering physician or main lab.
• Performs venipunctures Other types of specimen collection as needed.
• Performs POC testing as needed.
• Follows established collection and patient identifier protocols.

Qualifications

• High school diploma or GED required; completion of formal phlebotomy program or equivalent is preferred.
• Phlebotomy experience is preferred.
• Ability to read and comprehend written information required.
• Ability to effectively and efficiently perform a variety of job duties in a stressful, fast paced environment is required.
• Technology and computer skills; must have knowledge of or be able to learn several different information systems (Centricity, LastWord, Horizon, Epic).
• Phlebotomy certification is preferred.