Lab Support Services Specialist- General Lab

Work Shift Night (United States of America) Overview

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to:

• HIS/LIS data entry
• troubleshooting and laboratory technical support functions
• Customer Service for all patients and health care providers
• Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff
• Phlebotomy procedures including all types of specimen collection techniques
• Pre-Analytical and specimen storage robot operation
• Assist in multiple areas as workload and staffing changes.

Responsibilities

Core Responsibilites and Essential Functions:

• Technical/ HIS / LIS
• HIS / LIS order entry
• Able to work in multiple computer systems as needed to perform job functions
• Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples
• Report and troubleshoot HIS/LIS, printer, fax malfunctions
• Organize specimen intake in various downtime scenarios and recovery from same
• Maintain organization of laboratory storage areas
• Restock consumables in the phlebotomy, clerical areas, store room and laboratory
• Perform QA checks on refrigerators, freezers as required
• Customer Service
• Complies with AIDET standards always
• Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority
• Maintains patient privacy and confidentiality always
• Receive incoming calls; resolve or route as appropriate
• Resolve patient / patient care provider complaints; understand when to refer to supervisor
• Provide patient test results to patient care providers via printed reports, fax or verbal communication
• Maintain organized files for physician orders, reference lab reports, other lab reports, as needed
• Make follow-up calls to patients, patient care providers concerning problem specimens, recollects
• Perform call back function for critical and notification values
• Specimen Receipt and Processing
• Check all specimens arriving in the lab for sufficient quality and quantity
• Cancel unacceptable specimens after notifying RN and documenting in the LIS
• Centrifuge, decant or split specimens as needed; combine orders as needed
• Take to the testing areas in a timely fashion
• Pull samples as needed for lab pending lists
• Measure and aliquot 24 hr urine samples and enter required information in the LIS
• Via tracking and pending logs, prepare specimens for transport to reference labs
• Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS
• Resolve any insurance/billing problems noted with PAS or Outreach staff
• Phlebotomy
• Prepare and maintain phlebotomy tray with all supplies required to perform duties
• Perform phlebotomy in accordance with Wellstar’s patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing
• Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour
• Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval
• Question orders that seem repetitive or unusual
• Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands 100% of the time
• Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements
• Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient 100% of the time
• Delivers specimens to the Laboratory with specified timeframe
• Resolves unreceived specimen pending log in LIS
• Pull acceptable samples if possible
• Teaching / In-Service / Email
• Affords assistance in orientation and training of new employees as assigned
• Checks emails daily in Sunquest
• Completes all assigned training and competency testing within specified time periods
• Participates in 80% of staff meetings and reads 100% of posted meeting minutes

Qualifications

• Minimum Education
• High school diploma
• GED Diploma from an accredited program
• Required Minimum Experience
• Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment
• Required Minimum Skills
• Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented
• Data entry, typing 40 wpm and working computer knowledge
• Required Minimum License(s) And Certification(s)
• Basic Life Support 2.00 Required
• BLS - Instructor Required
• BLS - Provisional Required
• Preferred Required Minimum Licenses and Certifications
• Phlebotomy Certification by a national organization

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.