Lab Support Service Specialist 2 - Full-Time Day Shift 7:30am - 4pm

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Full-Time Day Shift: 7:30am - 4pm

About the Role

Under the supervision of the Laboratory Manager, Assistant Manager, or Supervisor, the Lab Support Service Specialist 2 performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert/lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.

Responsibilities

• Performs responsibilities of a Lab Support Services Specialist, which may or may not include Phlebotomy, and will take on lead duties in the absence of the supervisor or manager.
• Technical / HIS / LIS: Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
• Customer Service Support: Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
• Specimen Receipt and Processing: Handle all patient specimens appropriately for tests indicated.
• Phlebotomy: Maintain Phlebotomy competency if appropriate for the department working in.
• Education and Training: Assist in orientation and training of new staff for the department.
• Modular Pre-Analytics System and Storage Unit (if Required):
  • Key Operator for the Pre-Analytics and Storage Unit.
  • Monitors and identifies system monitor functions.
  • Thorough knowledge of Pre-Analytics computer functions and specimen location.
  • Thorough knowledge of each Pre-Analytics module and their function.
  • Responsible for performing daily maintenance for Pre-Analytics module and all components.
  • Complete understanding of processes for the Pre-Analytics module.
  • Possess the ability to troubleshoot errors or problems for the Pre-Analytics and storage unit, and follow up with contacting service for further instructions.
  • Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.
• Outpatient Registration (if Required):
  • Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required.
  • Follows all Medicare regulations for testing eligibility.
  • Ensures accurate information is captured in multiple registration systems (Wellstar HIS).
  • Order test(s) in computer system and follows special procedures for test reporting requirements.
  • Collaborates with physician and office staff to ensure accuracy.
  • Ensures activity is recorded.
  • Ensures all stats are sent to the laboratory within time guidelines.
• Microbiology Processing (if Required):
  • Performs all aspects of specimen processing including reporting and resolving specimen problems.
  • Prepares media and supplies for transfer to sister hospitals as needed.
  • Serves as expert for ordering and processing Microbiology specimens.
  • Follows up with and is the contact for processors at sister hospitals.
  • Maintains and sets up organisms for media QC.
  • Key Operator for the appropriate instrumentation.
  • Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge).
  • Trains new employees on processing duties.
  • Sets up all proficiency specimens.
• Blood Bank Component Processing (if Required):
  • Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care.
  • Prepares all products using good lab technique and adheres to established procedures.
  • Performs all routine preparation and issuing of products per protocol.
  • Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs, and amended information.
  • Effectively communicates all information to appropriate personnel as required by policy and procedure.
  • Participates in shift-to-shift hand-off communication.
  • Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
  • Perform STAT duties as needed.
  • Handle emergency products efficiently and appropriately.
• Performs other duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• Education: High School Diploma / GED (Required).
• Certifications:
  • BLS - Basic Life Support or ARC-BLS - American Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor (Required).
• Experience: Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment (Required).
• Skills:
  • Strong written and verbal communication, customer service, multi-tasking, and organizational skills.
  • Professionalism, attention to detail, and team-oriented.
  • Data entry and computer proficiency.
  • Demonstrates leadership in area of expertise.

Schedule

Day Shift: 7:30am - 4pm