Lab Support Service Coordinator

Essential Duties And Responsibilities

• Introduces self when interacting with patients, families, visitors or other employees
• Demonstrates respect for patient, visitor and employee privacy and confidentiality
• Communicates clearly, directly and in a professional manner
• Provides information/facts accurately, completely and in a timely manner
• Resolves customer complaints with assistance of appropriate personnel
• Accurately processes both blood and non-blood specimens
• Checks specimen type for appropriateness and proper labeling
• Organizes work area in an efficient and error free manner
• Operates centrifuges and aliquots specimens as indicated without delay
• Performs specimen receipt on all specimens
• Delivers specimens to appropriate sections without delay
• Assist and back-up Supervisor of Laboratory Support in matters of staffing and scheduling
• Maintain adequate supply inventory and check for outdated items
• Produce copies of records/results for patients with valid HIPAA release documentation
• Records temperatures, cleans and maintains equipment, and notifies supervisor if equipment is in need of repair
• Answers phone inquires in a courteous and professional manner
• Faxes reports to physicians as needed
• Accepts constructive feedback about performance or behaviors and shows evidence of change
• Demonstrates responsibility and accountability for actions
• Recommends new approaches to solving operational problems, issues or concerns

Education Training And Experience

• High School diploma or equivalent required
• Certified Phlebotomy Technician (PBT) required