Lab Support Principal Engineer
About the role
Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.
Within ISG, innovation isn't just about creating new technology—it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust.
Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service, and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to changing daily priorities. They make an impact in all kinds of ways—from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. They also work with engineering teams to create hardware configuration test plans in support of software development.
Responsibilities
- Lead complex builds and troubleshoot systemic issues across compute, storage, and networking.
- Analyze metrics to identify improvements and increase capacity and quality of experience.
- Partner with stakeholders to implement changes safely and efficiently.