Lab Operations Specialist I

About the role

Bonneville Labs is seeking a Laboratory Operations Specialist I to join our dynamic team. This role plays a crucial part in maintaining the smooth operation of our lab facilities in Hayward, Berkeley, and South San Francisco. The ideal candidate will collaborate with cross-functional teams and member companies to improve operational processes, maintain a safe and efficient working environment, and deliver exceptional customer service.

Responsibilities

• Collaborate with other Bonneville Labs (BVL) staff to deliver exceptional customer service and support for our member companies across our lab facilities.
• Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies using an electronic ticket system.
• Build and maintain positive, professional relationships with BVL clients, ensuring effective communication and a cooperative working environment.
• Follow standard operating procedures (SOPs) associated with the BVL document management system.
• Aid in coordinating outside vendors for lab equipment preventative maintenance.
• Understand and balance routine tasks and ad-hoc assignments to ensure smooth operations.
• Suggest ideas and solutions for site improvements and increase efficiency.
• Help improve existing policies and procedures that serve as a template for current and future BVL sites.
• Perform direct administrative tasks that may include invoicing, maintaining spreadsheets, file management, mailing and shipping packages, organizing procedures, overseeing supplies and equipment, and updating database.
• Collaborate with supervisors and colleagues by accepting feedback and contributing ideas, fostering a team-oriented work environment.
• Use courtesy, tact, and firmness in dealing with the public; evaluate alternative solutions and present recommendations; interact with the public effectively and courteously.
• Facility and equipment maintenance, 'day-to-day' procedures, following internal procedures and direct instruction, which can include:
• Receiving packages from external carriers and delivering to internal recipients.
• Removing medical / biohazardous waste from laboratories and transferring to onsite accumulation area.
• Keeping common instrument areas clean and orderly. Cleaning exterior surfaces of common instruments.
• Maintaining biosafety cabinets and incubators, including regular sterilizations.
• Entering newly received chemicals into chemical inventory.
• Assisting with inventory system and tracking supplies across departments.
• Autoclaving dishes and media as a service for members.
• Preparing common lab solutions such as 70% IPA.
• Maintaining biosafety cabinets and incubators, including regular sterilizations.
• Monitoring levels of common-use dry ice and liquid nitrogen, refilling as necessary.
• Inspecting and labeling safety shower / eyewash stations and fire extinguishers.
• Defrosting freezers and performing cold storage inspections.
• Spill kit, fire extinguisher, and eyewash inspections.
• Supporting waste management, cleaning and maintaining the common space.
• General cleaning and sanitization of the facility, including miscellaneous cleaning tasks as needed.

Requirements

• 1 year experience in a professional environment, laboratory setting (preferred)
• Experience in a customer facing role
• Organized, independent, team player, able to follow instructions, good written and verbal communication skills in English, strong computer skills and customer service
• Able to work in a flexible and fast-paced environment that is constantly changing
• Reliable Transportation: Due to the nature of this role, reliable transportation is required to ensure timely arrival at work locations, meetings, and/or client sites. This includes having access to a personal vehicle or other transportation methods that are dependable and can be used as needed for job duties.
• Able to lift 50 lbs., sit for extended periods of time in front of a computer
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers

Preferred

• EH&S, Haz Mat and bloodborne pathogen training is highly desirable
• Excellent computer proficiency (MS Office - Word, Excel and Outlook, Google Workspace)
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong work ethic, positive attitude, and good judgment
• Desire to work as part of a team with a strong focus on client needs and customer service
• Organizational skills and the ability to manage projects effectively and on-time
• Exercise discretion and maintain confidentiality
• Analytical and detail-oriented
• Time-management and multitasking abilities
• Punctual attendance

Education

• High School Diploma - required
• Associates Degree in related field - desired

Working onsite at Bonneville Labs

This position is in-person and will be based out of South San Francisco, CA office.

Compensation

The pay range for this role is: 24.00 - 27.00 USD per hour. The posted salary range is firm for this and all roles within Bonneville Labs. Total Compensation will be based on experience and most roles include a bonus structure based off company performance.

Commute

Travel to and from work (your designated base of operations) is part of the role and considered part of your commute to work, these expenses will not be reimbursed.

Travel

Travel to other Bonneville Labs sites or to our member sites (within the Bay Area) may be required for this role. Additional travel that is above and beyond your normal commute will be reimbursable based upon Bonneville Lab's travel and expense policy and California Law.

Perks

• Annual Bonus Eligible
• 80 hours Vacation Time Annually (accrued)
• 80 hours Sick Time Annually (accrued)
• 7 Holidays
• Competitive Medical, Dental, Vision and a variety of voluntary coverages and options
• Career Development Path: Lab Ops 1 are eligible for promotion after 1 year of service with an opportunity for specialization as you advance with the company