Lab Manager - I

Responsibilities

• Serve as the first level Help Desk for the TEN Lab’s systems and accounts
• Aid in the setup of new user equipment, accounts, and tools
• Respond to user inquiries via email, walk-in visits, phone calls, or other forms of communication
• Create and maintain accurate tickets for Help Desk activities
• Work with Asset Management to ensure accurate records and maintain asset accounting
• Support the implementation of new technologies and equipment in the lab environment
• Provide support to lab staff in provisioning and issuing equipment to end users, as well as maintaining inventory databases
• Offer support for systems administration tasks such as patching, updating, and maintaining network infrastructure
• Provide insights and updates to lab standard operating procedures (SOPs) and Work Instructions
• Support TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook users

Required Skills

• U.S. Citizenship
• Active DoD Secret clearance, TS/SCI clearance preferred
• Ability to obtain DHS Suitability
• 1+ years of directly relevant experience
• Experience with multiple operating systems, including Windows, Linux/Unix, and MacOS
• Proven capability in asset management practices and procedures
• Experience with Help Desk ticket processing and procedures
• Excellent customer support skills
• Ability to keep detailed notes
• Collaborative working ability across physical locations

Desired Skills

• Experience with writing technical procedures and standard operating procedures
• Experience with virtualization automation and optimization
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)

Required Education

BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related field; or HS Diploma and 3+ years of directly relevant experience.

Desired Certifications

Security+