Lab Informaticist II - Converge Clinical Informatics

Exempt position supporting laboratory information systems across a large, multi-regional healthcare system. Focus on patient-centric and end-user-centric workflows, regulatory compliance, and system optimization.

Responsibilities

• Collaborate with Health Informatics colleagues across the enterprise to drive strategic goals and vision.
• Promote standardized best-practice workflows and clinical content to ensure alignment and improve patient safety.
• Identify and resolve infrastructure-related issues affecting laboratory applications.
• Provide advice, guidance, and informal training to users of supported laboratory applications.
• Contribute to knowledge transfer and dissemination of best practices through information structures, processes, and technology.
• Assess laboratory information systems for efficiency, effectiveness, user satisfaction, clinical productivity, and quality outcomes.
• Collaborate on initiatives related to data collection, retrieval, analysis, and interpretation to optimize patient outcomes.
• Identify and implement standardized improvement opportunities in workflow processes and laboratory information systems.
• Demonstrate strong communication and interpersonal skills in individual and group interactions.
• Apply clinical-practice understanding to integrate laboratory information systems and assess impact on end users.
• Follow standard practices and procedures designed by the Health Informatics department.
• Perform clinical content reviews and collaborate with clinical teams to identify system changes/needs using change management processes.
• Communicate system changes, new functionality, workflow updates, and downtime procedures to laboratory application users.
• Report and escalate regulatory compliance issues/concerns through proper channels.
• Foster relationships with ministry leadership and departments (Information Services, Clinical Operations, Quality, Case Management, Revenue Cycle, Finance) to meet business and financial requirements.
• Set priorities, plan, and manage a diverse set of tasks.
• Provide effective customer service through courteous, polite, and friendly interactions.
• Work long hours and/or weekends during critical problem resolution and implementations; may require on-call rotation.
• Escalate operational problems and technical issues to senior team members and management.
• Make decisions on routine cases with minimal instruction; receive detailed instructions on new assignments.
• Model, mentor, and teach team members within own function or application.
• Train team members on informatics-supported laboratory information systems.
• Work under minimal supervision, using independent judgment requiring analysis of variable factors.
• Collaborate with senior team members to develop, validate, and refine methods, techniques, and analytical approaches.
• Solve or escalate operational problems and technical issues; modify existing tools or processes.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor’s Degree in Medical Laboratory Science or equivalent degree with 2+ years clinical experience, or 3+ years clinical experience in lieu of degree.
• Strong knowledge of clinical information systems, data management, and administration.
• Advanced knowledge of Microsoft Office products.
• Excellent verbal and written communication skills, strong interpersonal skills, and ability to work independently and as a team member.

Qualifications

• 3–5 years previous laboratory information system maintenance experience or equivalent (preferred).
• Medical Technologist (MT, MLS) or Medical Laboratory Technician (MLT) certification/license preferred; some ministries may require proof of certification/licensure (ASCP, HEW, AMT, or equivalent).
• Certification in a laboratory application or previous clinical application experience strongly preferred.
• Valid Driver’s License or United States Government ID.
• Epic Beaker certification/accreditation/self-proficiency preferred; required to certify in the relevant application within the first 90 days of hire and maintain certification.

Schedule

• 5 days per week, 8 hours per day.
• Full-time position.