Lab Engineer, Global Logistics Supervisor

Laboratory Skills

• Perform routine laboratory maintenance to ensure hardware and related infrastructure are operational and compliant with organizational standards.
• Manage and maintain accurate inventory records of hardware components and equipment critical to incident detection and response.
• Execute client hardware racking, including physical installation, cabling, and organization within data lab environments for additional configuration work.
• Conduct patching and firmware updates on hardware devices to maintain security and functionality.
• Configure hardware systems according to predefined specifications and operational requirements to support incident detection and response activities.
• Maintain documentation related to hardware configurations, maintenance schedules, and inventory status.
• Support troubleshooting and repair activities to minimize downtime and ensure hardware reliability.
• Adhere to compliance and security policies relevant to hardware handling and configuration within the incident detection and response context.
• Utilize internal tools and systems for tracking maintenance activities, inventory management, and configuration changes.

International Logistics Skills

• Coordinate and manage international shipping and receiving activities for hardware components and equipment used in incident detection and response operations.
• Ensure compliance with global shipping regulations, customs requirements, and Cisco’s internal policies for non-production and production hardware shipments.
• Maintain accurate shipment documentation, tracking, and reporting to support hardware inventory and incident response readiness.
• Provide guidance and support to Cisco employees and mailroom/lobby ambassadors on shipping and receiving processes and policies.
• Raise and manage support cases related to shipping issues through Cisco’s internal HelpZone system.
• Monitor shipment status and proactively address delays or issues to minimize operational impact.
• Support remote and hybrid work scenarios by facilitating Global Shipping Application (GSA) access and shipment creation.
• Work closely with incident detection and response teams to prioritize hardware shipments critical to security operations.
• Maintain up-to-date knowledge of international shipping best practices and emerging logistics technologies.