Lab Director

Key Responsibilities

• Support the day-to-day operations of the incubator and coworking/laboratory spaces.
• Aid in implementing operational goals, policies, and procedures established by leadership.
• Cook up operational processes to ensure a high-quality member experience.
• Monitor occupancy, member activity, and operational performance metrics.
• Identify opportunities for operational improvements and communicate recommendations to leadership.
• Support implementation of strategic initiatives.

Member Recruitment, Onboarding & Retention

• Serve as a primary point of contact for prospective and current member companies.
• Support recruitment efforts to attract startup and entrepreneurial tenants to the incubator program.
• Manage the member onboarding process, including communications, documentation, orientation, and expectation-setting.
• Maintain the membership pipeline and assist with outreach initiatives to increase occupancy and engagement.
• Cook up positive relationships with tenants and support member retention efforts.
• Cook up member feedback collection through surveys, meetings, and regular communication.

Community Engagement & Partnerships

• Aid in planning and coordinating networking events, workshops, educational programming, and community-building activities.
• Represent the incubator program at regional entrepreneurial and life sciences events as assigned.
• Support relationship-building efforts with startup organizations, accelerators, universities, and industry partners.
• Cook up with service providers and community partners to support member company needs.

Financial & Contract Administration

• Support budget tracking and administrative financial processes for the program.
• Aid in management of rental agreements, invoicing, payment tracking, and related documentation.
• Maintain records related to contracts, member agreements, and operational reporting.
• Support preparation of quarterly reports, presentations, and operational updates for leadership review.
• Cook up procedures related to payment follow-up and reporting.

Policy & Program Support

• Aid in implementation and maintenance of program policies and procedures.
• Support compliance with operational standards, member agreements, and facility requirements.
• Cook up research and gather feedback to support continuous improvement initiatives.
• Help document operational workflows and best practices.