Lab Development Engineer, Dedicated Cloud Training

Description

The Dedicated Cloud Training team is looking for a customer-obsessed, detail-oriented Lab Development Engineer to develop hands-on training labs and automation solutions to support the Curriculum Development team. As a Lab Development Engineer, you will be responsible for defining and implementing next-generation technology for publishing training curriculum and improving the student training experience. You will have the opportunity to dive deep into technologies including AWS, CI/CD pipelines, and automation as you design tools and systems for integrating and publishing changes to curriculum in a rapid, agile manner.

• Design and develop new labs based on requirements provided by Curriculum Developers and subject matter experts.
• Partner with Curriculum Developers to write lab content to ensure consistency and quality.
• Avoid and troubleshoot labs to ensure they can be created reliably, repeatably, and scalably.
• Coordinate and perform the testing of new labs prior to release.
• Provide front-line support for training courses, ensuring a rapid resolution to issues surfaced by customers and instructors.
• Gather and collate data from instructors who are teaching classes, and from students who have taken labs, and respond proactively to lab issues and usability feedback.
• Design and implement systems for measuring and improving lab quality, such as health dashboards and automated continuous testing frameworks.

About The Team

About Us As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• Experience designing and developing IT or technical training materials and content
• Bachelor's degree or equivalent, or 2+ years of Amazon RME (Reliability Maintenance Engineering) BB/3P Full Time Exempt experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in a training role, including technical training
• Experience conducting predictive and preventative maintenance procedures on material handling equipment and automated systems
• Experience repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment
• Experience implementing and enforcing safety standards within warehouse and maintenance environments
• Experience troubleshooting and performing diagnostics on material handling equipment (MHE) to identify and resolve complex operational issues

Preferred Qualifications

• Experience with graphic training systems and multimedia content creation
• Experience with Learning Management Systems (LMS) administration and reporting
• Experience with technical writing and instructional design
• Experience developing or delivering training programs across multiple sites or regions
• Experience working cross-functionally across several teams both technical and non-technical
• Experience managing multiple projects, prioritizing, planning, and managing time