Lab Customer Service Rep

Responsibilities

• Provides customer service in a timely and professional manner.
• Communicates results as needed to Laboratory clients: clearly, accurately, and effectively.
• Serves as a resource to Synchrony Lab customers for test requirements, specimen submission, and other laboratory policies and procedures.
• Communicates directly with lab courier service concerning the transportation of specimens and supplies.
• Answers and directs all phone calls and fax transmissions, in regards to patient inquiries, courier logistics, and service issues.
• Handles complaints, provides appropriate solutions and alternatives according to Synchrony Lab policies and procedures and follows up to ensure resolution.
• Keeps work surfaces clean and orderly.
• Other duties as assigned.

Qualifications

• Education: High School / GED
• Experience: 0-1 years
• Licenses and Certifications: Prior customer service experience preferred. Previous experience in a healthcare setting preferred.