Lab Concierge Specialist

About the role

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

Responsibilities

• Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records
• Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists
• Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records
• Handle equipment inventory and disposition within lab space through end of lifecycle
• Generate client requested reports as requested, including open work orders, work order status, and pending service requests
• Extensive Customer Service including timely response to all service status requests
• Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions
• Takes direction and communicates openly with Leadership regarding daily duties
• Makes decisions and uses available resources to meet customer requirements, independently
• Promotes personal growth and development by staying abreast of new policies and improvements
• Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively
• May perform other duties as assigned by management

Requirements

The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline. Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required. The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling of chemical containers are frequent activities, sometimes in varied temperature environments. Overtime work or schedule changes may also be necessary.

Qualifications

• High school diploma or equivalent required
• Bachelor's degree preferred
• Ability to present and articulate points by verbal and written communications
• 2-3 years of dynamic proven experience in applicable field with GXP experience preferred
• Ability to establish and champion positive customer relationships

Skills

• Utilization of Good Documentation Practices in all record keeping
• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams)
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
• Detail-oriented, safety-conscious, technically proficient, organized, problem solver, promotes team environment

Benefits

• Comprehensive healthcare
• Paid Holidays
• Tuition reimbursement
• A range of employee benefits

Pay

Starting Wage: $28.77 / hr

Schedule

Standard (Mon-Fri)