Lab Computing Support Engineer (Onsite)

About the Role

This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment. The Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows.

Responsibilities

• Manage end-to-end lab system lifecycle including implementation, validation, maintenance, and decommissioning.
• Ensure compliance with SDLC, CSV, GxP, and regulatory standards.
• Handle system upgrades, patching, backup, archival, and audit readiness.
• Act as point of contact for vendors for installation, support, and issue resolution.
• Coordinate maintenance, upgrades, and ensure SLA and regulatory compliance.
• Manage vendor deliverables, documentation, and escalation handling.
• Understand lab workflows and align systems with business and regulatory requirements.
• Ensure compliance with GLP, GMP, GxP, and data integrity standards.
• Collaborate with QA, IT, and lab teams to support audits and process improvements.
• Provide first-level hands-on support for laboratory software systems and instrument integration platforms.
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
• Perform user management activities (e.g., user creation, modification, and deletions).
• Coordinate with desktop support team for hardware-related PC/network issues.
• Manage vendor communications and coordination during system hardware failures and maintenance.
• Perform regular backup of standalone and benchtop systems.
• Handle application software upgrades on standalone systems.
• Assist in onboarding and offboarding lab systems.
• Coordinate monthly patching.
• Perform backup and restoration for lab systems.
• Update SOPs and work instructions (WIs).
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
• Maintain audit trails and support data archival processes.
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
• Ensure systems are validated and maintained according to SOPs and validation protocols.
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
• Participate in cross-functional meetings to improve lab workflows and system performance.
• Support audit queries from the lab IT side.

Requirements

• Good knowledge and understanding of GxP.
• Good knowledge of Computer System Validation (CSV).
• Good understanding of laboratory instruments and analytical techniques.
• Familiarity with lab software systems.
• Strong problem-solving and communication skills.
• Ability to work in a regulated environment and follow SOPs.
• Good knowledge of ticketing systems (e.g., ServiceNow, Remedy).
• Good knowledge of problem/deviation/change/CAPA management processes.

Pay

The annual salary for this position is between $75,000 and $110,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Paid holidays plus Paid Time Off.
• 401(k) plan and contributions.
• Long-term and Short-term Disability.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Please note this role is not able to offer visa transfer or sponsorship now or in the future.