Lab Clerical Support Specialist- Full time-Days

About the role

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation's most prestigious award for nursing excellence.

Responsibilities

• Performing excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner
• Handling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records
• Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior
• Performs other duties consistent with purpose of job as directed
• Demonstrates a high level of customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face
• Answers incoming calls in a pleasant, professional manner and resolves caller's request if possible; routes other calls to the appropriate staff member or department
• Responsible for obtaining, validating and accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non-Coverage, and contacting providers in a professional and courteous manner to obtain missing billing information
• Ensures timely distribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements
• Ensures all incoming communications, including departmental mailings, postal mail, email, and faxes, are acted upon in a timely manner
• Adheres to all Laboratory and Hospital Policies & Procedures
• Observes all safety and infection control practices where indicated
• Maintains a neat and orderly workplace
• Demonstrates the ability to organize, prioritize, execute and follow up on daily workflow, both independently and with co-workers
• All tasks are owned by the individual until resolution, or another person accepts ownership
• Assists others as time and workload permit
• Follows established policies and procedures for the accurate collection, recording, transporting, and posting of cash receipts and other forms of patient payments
• Maintains confidentiality with all information consistent with HIPAA and laboratory policy
• Reconciles billing errors, submits claims manually or electronically to payers, monitors claims, process denials, and monitor bad debt

Requirements

• High School Diploma or GED required
• Training in medical billing and insurance preferred
• Proficient keyboard skills and basic understanding of computers and software required
• Understanding of commonly used medical terminology preferred

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Employment Type: Full time

Shift: Day Shift