Clerical Specialist (Clinical Assistant) - Full-Time Day

Description At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Clerical Specialist – Central Scheduling is responsible for providing administrative and scheduling support to ensure timely, accurate, and courteous coordination of patient appointments across hospital departments. This position manages incoming referrals, verifies insurance information, obtains prior authorizations, and collaborates with clinical and administrative teams to optimize access and patient satisfaction. Essential Functions Schedule outpatient diagnostic and procedural appointments according to physician orders and departmental protocolsVerify insurance eligibility and obtain prior authorizations when requiredAccurately input and update patient demographic and insurance information into scheduling systemsMaintain effective communication with patients, providers, and departments to confirm appointments and instructionsAnswer phones, respond to inquiries, and route calls as neededPrepare and maintain scheduling reports and logsNotify departments of scheduling updates, cancellations, and add-onsAssist patients with directions, instructions, and expectations for upcoming appointmentsEnsure all patient information is treated confidentially in accordance with HIPAA and hospital policyMaintain organized and accurate files for scheduling and registration documentationPerform other clerical duties as assigned Knowledge/Skills/Abilities/Expectations Proficient in Microsoft Office (Word, Excel, Outlook) and healthcare software systemsStrong attention to detail and data accuracyExcellent verbal and written communication skillsCustomer service-oriented with a professional demeanorAbility to multitask and prioritize in a fast-paced environmentKnowledge of insurance verification and authorization processes preferred Qualifications Education High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. AND Some College Coursework Completed in medical terminology or healthcare administration (Preferred) Licenses/Certifications None Required Experience 1-3 years clerical or scheduling experience in a healthcare setting (Required) And Prior Experience with electronic health record (EHR) and scheduling software (Preferred)