LA Showroom Assistant

About the Role

Varley Clothing is seeking a highly motivated, customer‑service‑oriented Wholesale Sales and Marketing Assistant for its Los Angeles showroom. This full‑time position supports the US sales team, manages day‑to‑day showroom operations, and reports to the US Director of Wholesale Sales.

Responsibilities

• Support the US Sales Team by managing internal requests, including sending account imagery, entering orders into the NuOrder platform, completing product attribute forms, and overseeing partner inter‑portals and related admin tasks.
• Manage B2B platforms such as NuOrder and Joor, ensuring product information, imagery, and line sheets are accurate and up to date.
• Oversee Sample Management, including logging all incoming and outgoing samples, tracking sample status, and acting as the liaison between the New York, Los Angeles, and London offices.
• Maintain SharePoint files, ensuring all documents, imagery, and sales materials are organised, current, and easily accessible.
• Showroom & office upkeep, including preparing line sheets, ensuring samples are tagged correctly, maintaining cleanliness before and after appointments, ordering and organising supplies, managing office equipment, and keeping the back room tidy and functional.
• Support trade show operations by preparing sample lines, packing and unpacking materials, organising pricing, coordinating logistics, and arranging travel where required.
• Maintain distribution map accuracy, ensuring all sales territories and account listings reflect current information.
• Ensure brand consistency, keeping all brand guidelines and product copy updated for active accounts.
• Create and provide copy templates for major US accounts to ensure consistent brand representation.
• Assist with US brand events, including preparation, coordination, and on‑site support as needed.
• Keep the showroom updated with current product ranges, seasonal collections, and sales tools.
• Deliver excellent customer service to ensure high levels of customer satisfaction and a premium showroom experience.
• Provide general administrative support to the sales team and wider office as required.

Key Skills and Experience

• Proficient in Microsoft Office.
• Excellent ability to multitask.
• Strong organization and problem‑solving skills.
• Strong written and verbal communication.
• Ability to work in a diverse and team‑oriented environment.
• Efficient in Microsoft Outlook, Word, Excel, and Photoshop.
• Must be local to the LA showroom; some travel required annually.
• Excellent interpersonal skills.
• Customer‑focused with the ability to handle a variety of customers and service situations.
• Understanding the importance of excellent customer service.
• Strong reporting and analytical skills.
• A love of fashion and passion for the Varley brand.
• Logical thinking, common sense, and a service‑minded approach to issues.
• Initiative to escalate issues appropriately and handle decisions responsibly.
• Ability to manage time effectively.
• Good understanding of English is crucial.

Our Values

• We are the sum of many parts – promoting diversity, inclusivity, and teamwork; sharing successes and failures as a team.
• We pursue quality in everything we do.
• Growth comes from continuous improvement across every aspect of our business.
• We embrace possibility and push boundaries, encouraging innovative thinking and challenging ourselves to achieve extraordinary outcomes.
• Data‑driven decisions and purposeful actions – we prioritize thoughtful analysis and informed decision‑making.
• Our brand is timeless and valuable – we protect and enhance its long‑term value, never compromise on product quality, and define our product by quality, not price.
• We respect and exceed customer expectations, aiming to turn customers into passionate advocates.
• We choose partners who reflect our values, collaborating with those who uphold the same standards.
• We grow our brand by empowering others, supporting the growth of those around us and building meaningful connections.
• Responsibility is at the core of everything we do – we prioritize ethical practices and sustainability.
• Kindness is our guiding principle – respect, empathy, and understanding shape how we work together.

Pay

USD 65,000 per year (Los Angeles showroom).

Schedule

Full‑time, Monday to Friday, based in the Los Angeles showroom.