L3 Mac OS Engineer

Key Responsibilities

• Act as an escalation point for complex macOS incidents and problems, owning high-severity issues through resolution and root-cause analysis.
• Administer, maintain, and optimize enterprise-scale MDM platforms supporting macOS devices.
• Build and maintain scripts and automation to reduce manual effort, accelerate remediation, improve endpoint telemetry, and streamline operational processes.
• Partner with Security, Networking, Service Desk, and Infrastructure teams to standardize support solutions, publish knowledge articles, and improve L1/L2 operational capabilities.
• Monitor macOS fleet health and provide reporting on KPIs including compliance, patch levels, endpoint performance, and incident trends.
• Drive continuous improvement initiatives related to endpoint management, automation, patching, and operational efficiency.
• Collaborate on cross-platform interoperability issues and support VDI/Citrix environments as needed.
• Work closely with Windows engineering teams to ensure seamless integration and compatibility across enterprise platforms.
• Create and maintain technical documentation, runbooks, change records, and operational procedures.
• Participate in change management and release management processes while ensuring operational stability and compliance.

Required Skills & Experience

• Strong experience supporting enterprise macOS environments.
• Hands-on experience with MDM platforms such as Jamf Pro, Kandji, Intune, Workspace ONE, or equivalent.
• Experience with scripting and automation using Bash, Shell, Python, or AppleScript.
• Strong troubleshooting and root-cause analysis skills for macOS systems, applications, and endpoint services.
• Experience supporting endpoint compliance, patch management, and fleet health monitoring.
• Familiarity with cross-platform support environments including Windows interoperability.
• Working knowledge of VDI/Citrix environments preferred.
• Excellent communication, documentation, and collaboration skills.
• Ability to work effectively in fast-paced enterprise environments supporting critical business operations.

Preferred Qualifications

• Jamf certifications preferred (Jamf 100/200/300).
• Experience with enterprise endpoint security and compliance initiatives.
• Familiarity with ITIL processes and enterprise service management platforms.
• Experience with automation and modern endpoint engineering best practices.