Senior macOS Engineer / MDM Specialist (L3 Support) - Only W2

Key Responsibilities

• Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.
• Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
• Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.
• Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.
• Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.
• Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.
• Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.

Required Qualifications & Experience

• 5+ years of hands-on experience in Desktop Support and macOS engineering.
• 5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices).
• Strong Expertise In The Apple Ecosystem, Including Apple Business Manager (ABM), Automated Device Enrollment (ADE), Volume Purchase Program (VPP), Configuration profiles and policy frameworks.
• Advanced Troubleshooting Skills Across Networking, Wi-Fi, VPN, Identity/SSO and authentication, Certificates and endpoint security.
• Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.
• Prominent stakeholder management and cross-functional collaboration skills.