L3 Infrastructure Engineer

Responsibilities

• Network (LAN, WAN and Wireless) Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
• Ability to support IT Cabling, Infrastructure Planning, and Design (examples: cable patching, switch config/deploy, port enable/disable, analyze network traffic)
• TCP/IP, DHCP, Subnetting, VLAN, POE
• Experience with packet capturing (e.g., Wire Shark)
• Network maintenance, support and refresh
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Data Center (Server Room) Management
• Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
• Experience installing and troubleshooting server room hardware components (Rack Servers, Fiber, switches, disk drives, memory, etc.)
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Server Management
• Experience administering Windows Server operating systems (e.g., Windows Server 2016), monitoring, troubleshooting, parts swaps/repair
• DHCP, DNS, Print Server, File Shares, Microsoft SCCM
• Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Server, storage and backup systems maintenance, support and refresh (Rackmount, install and configure server hardware)
• Knowledge of Server 2012/2016 Policy and Security Management
• Critical plant floor hardware support
• Examples of work include MFG support (GALC, AER creation, PTCS, etc.) ANDON and PLC (Programmable Logical Controls) support knowledge
• First level of support for Business and Plant Floor applications, managing escalation of issues to Subject Matter Experts (SME’s)
• Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
• Exceptional customer service and ability to work well under pressure (e.g., plant down situation, outages, critical plant floor equipment require a 15‑minute turnaround time)
• On‑call 24x7 availability during non‑work hours and ability to work flexible hours and overtime
• Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
• Ready to travel to other Toyota sites/locations within the US to support on a short basis
• Strong team worker with professional demeanor and strong ethics
• Good written and oral communication skills are required
• Experience with remote control tools and remote support (off‑site)
• Ongoing support of various Manufacturing computer systems