L3 Infrastructure Engineer

Responsibilities

• Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
• Deploy solutions to new problems and resolve difficult issues.
• Manage and resolve almost any problem requiring high expertise, including cloud, network, and DC level operations.
• Replicate problems to detect the root cause and access the highest technological support for fixing issues or developing new features.
• Provide support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1).
• Operate as a second level of support after basic user-level Remote Support (L1).
• Resolve technical support incidents or service requests in accordance with applicable service level agreements.
• Network (LAN, WAN and Wireless): Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.
• Support IT Cabling, Infrastructure Planning, and Design.
• Data Center (Server Room) Management: Site infrastructure knowledge, Power/UPS, HVAC, cabling, etc., installing and troubleshooting server room hardware components.
• Server Management: Must have experience in administering Windows Server operating systems, monitoring, troubleshooting, parts swaps/repair, DHCP, DNS, Print Server, File Shares, Microsoft SCCM.
• Must have attributes for Level 3: Ability to lift 50 lbs., be able to climb ladders and staircases to access IT equipment, ready to travel to other Toyota sites/locations within the US to support on a short basis, strong team worker with professional demeanor and strong ethics, good written and oral communication skills, experience with remote control tools and remote support (off-site), ongoing support of various Manufacturing computer systems, Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects, Change Management process, Associate or bachelor’s degree in computer information systems, Computer Science or related field, TMMBC English 50%-100% competence, Nice to have experience and/or knowledge of PLC’s, Plant Monitoring software knowledge, Knowledge of iGear, Kepware, or other machine data gathering tools, SQL Server database administration, Manage storage and backup systems, Previous experience supporting a large corporate, manufacturing environment, Experience supporting and troubleshooting Business and Mission Critical applications, 3 to 5 years of experience performing Level 3 responsibilities, Knowledge of Cisco Voice over IP hardware/software/server operation/configuration, Provide technical assistance and support, resolve problems related to the use of computer hardware and software, Analyze, resolve, respond to, and document end user inquiries, Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools, Troubleshoot Operating System issue, Connection issues with LAN/WAN, Update tickets with accurate and timely records of work performed, and resolution details, Maintain and contribute to a knowledge base, Coordinate hardware warranty repair, Perform inventory management activities as required in coordination with asset management and other corporate groups, Escalate to 3rd party vendors when necessary, Perform additional tasks (end user/infra related) when required, Strong understanding and skills in SLA, KPI Management, Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling, In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology, Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories, Receive instructions from certified technicians and project managers to troubleshoot advanced issues, Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment, Primary responsibility to manage End User related incidents and requests, Go to person for all plant IT related requests (Password resets, access etc. specific to plants).

Qualifications

• BACHELOR OF COMPUTER SCIENCE
• Associate or bachelor’s degree in computer information systems, Computer Science or related field
• TMMBC English 50%-100% competence
• Nice to have experience and/or knowledge of PLC’s, Plant Monitoring software knowledge, Knowledge of iGear, Kepware, or other machine data gathering tools, SQL Server database administration, Manage storage and backup systems, Previous experience supporting a large corporate, manufacturing environment, Experience supporting and troubleshooting Business and Mission Critical applications, 3 to 5 years of experience performing Level 3 responsibilities, Knowledge of Cisco Voice over IP hardware/software/server operation/configuration, Provide technical assistance and support, resolve problems related to the use of computer hardware and software, Analyze, resolve, respond to, and document end user inquiries, Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools, Troubleshoot Operating System issue, Connection issues with LAN/WAN, Update tickets with accurate and timely records of work performed, and resolution details, Maintain and contribute to a knowledge base, Coordinate hardware warranty repair, Perform inventory management activities as required in coordination with asset management and other corporate groups, Escalate to 3rd party vendors when necessary, Perform additional tasks (end user/infra related) when required, Strong understanding and skills in SLA, KPI Management, Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling, In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology, Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories, Receive instructions from certified technicians and project managers to troubleshoot advanced issues, Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment, Primary responsibility to manage End User related incidents and requests, Go to person for all plant IT related requests (Password resets, access etc. specific to plants).