L3 Azure Integration Engineer

Location: Austin, TX – Hybrid (on-site at customer location)

Full-time role, 40 hours per week (8:00 AM – 5:00 PM CST) with rotational on-call support during non-business hours and monthly Sunday production deployment support.

About the Role

The Azure Integration Developer designs, builds, deploys, and supports scalable integration solutions between Dynamics 365 Customer Engagement and external systems using Azure integration services. This role emphasizes serverless and messaging-based architectures, infrastructure-as-code deployments, and production support ownership in SLA-driven environments. The developer collaborates with Solution Architects, functional consultants, and operations teams to deliver secure, resilient, and maintainable integrations.

Responsibilities

• Provide L2/L3 production support for Azure-based integrations.
• Troubleshoot and resolve integration failures, performance issues, and data inconsistencies.
• Implement monitoring, logging, and alerting using Application Insights and Azure diagnostics.
• Participate in on-call rotations and incident/problem management processes.
• Perform root cause analysis (RCA) and implement preventive improvements.
• Design and develop integrations between Dynamics 365 CE and external systems using:
  • Azure Function Apps (including Durable Functions)
  • Azure Logic Apps
  • Azure Service Bus (Queues & Topics)
  • Azure Data Factory (ADF)
• Implement event-driven, asynchronous, and fault-tolerant integration patterns.
• Develop APIs and services to handle inbound and outbound data exchange with D365 CE (Dataverse).
• Ensure integrations adhere to performance, scalability, and reliability best practices.
• Implement ARM / Bicep / YAML-based infrastructure and deployment pipelines.
• Support CI/CD pipelines for integration components using Azure DevOps.
• Manage environment-specific configurations and secure parameterization (Key Vault).
• Support controlled deployments across Dev, Test, UAT, and Production environments.
• Ensure secure integration design using managed identities, RBAC, and secure endpoints.
• Implement retry policies, dead-letter handling, idempotency, and exception management.
• Maintain integration documentation, runbooks, and operational SOPs.
• Support audit, compliance, and security reviews.
• Collaborate with D365 CE functional teams to understand business integration requirements.
• Work with Solution Architects to align integrations with enterprise architecture standards.
• Support UAT and release validation for integration scenarios.
• Proactively recommend improvements to stability, performance, and cost optimization.
• Communicate effectively with stakeholders at all levels to provide updates on progress, challenges, and resolutions.
• Serve as an on-call support engineer on a rotational basis during non-business hours for critical production incidents.

Qualifications

• 10+ years of hands-on experience supporting and troubleshooting Dynamics 365 Customer Engagement (CE) and Azure Integration applications.
• Dynamics 365 & Dataverse:
  • Experience integrating with Dynamics 365 CE / Dataverse using:
    • Web APIs
    • Plugins or event-based triggers
  • Understanding of CE entities, data model, and security concepts.
• Azure Integration Services (Core Skills):
  • Azure Function Apps (strong hands-on experience):
    • Durable Functions (orchestration, state management)
  • Azure Logic Apps
  • Azure Service Bus:
    • Queues, Topics, Subscriptions
  • Azure Data Factory (data movement, transformations, scheduling)
• DevOps & Deployment:
  • Experience with ARM / Bicep / YAML pipelines for Azure deployments.
  • Strong working knowledge of Azure DevOps CI/CD pipelines.
  • Experience managing multi-environment deployments and release governance.
• Production Support & Monitoring:
  • Experience in production support for Azure integrations.
  • Strong troubleshooting skills using:
    • Application Insights
    • Log Analytics
    • Azure Monitor
  • Understanding of ITIL processes (Incident, Problem, Change Management).
• Programming & Tools:
  • Proficiency in Jscript, C#/.NET (preferred) or equivalent backend language.
  • Experience with REST APIs, JSON, OAuth, and secure authentication mechanisms.
  • Familiarity with version control systems (Git).
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Microsoft Dynamics 365 certifications are a plus but not required.

Preferred Skills

• Experience working in an ITIL-based support environment.
• Familiarity with GDPR, data security, and compliance requirements within Dynamics 365 implementations.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Experience working in cross-functional teams.