L2 Desktop Support Engineer
Tata Consultancy Services · San Antonio, TX · 3 mo ago
Information TechnologyFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer relationships
- Provide technical support
- Handle escalations and resolve issues
Requirements
- Bachelor's degree in Computer Science or related field
- 2+ years of relevant experience in IT support or customer service
- Strong problem-solving skills
- Excellent communication and interpersonal skills
Qualifications
- Proficient in Microsoft Office Suite
- Familiarity with common IT troubleshooting tools
- Ability to work independently and manage multiple tasks
Skills
- Customer service orientation
- Technical proficiency
- Problem-solving abilities
Benefits
- Flexible working hours
- Professional development opportunities
- Competitive compensation package
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday through Friday, 9 AM to 5 PM