L&I IT Network and Telecommunications - Senior/Specialist

Location: Thurston County — Tumwater, WA | Full Time, Permanent | Remote Optional | Department of Labor & Industries, Information Technology – Enterprise Computing & Support Services | Salary: $94,620 – $127,248 annually (Step M is typically a longevity step)

About the Division and Unit

The Information Technology (IT) Division is an internal service organization responsible for providing information technology products and services in support of the Department of Labor & Industries (L&I) agency's business priorities so that L&I can keep Washington Safe and Working. The Maintenance and Operations (M&O) program, under the Deputy Chief Information Officer (DCIO), is responsible for the implementation and delivery of the products and services within IT, and sustaining operations so that L&I can complete business as usual with minimal delay or downtime. As part of the Network Infrastructure & Operation (NetOps) unit, the Network and Firewall team designs, maintains, and secures L&I's network infrastructure (switching, wireless, routing, and firewalls) across on-premises and cloud environments.

About the Role

As an IT Network and Security Engineer on the NetOps team, you'll provide advanced technical support for L&I's statewide network and security infrastructure across onsite, hosted, and cloud environments. This network runs 24/7 and supports everything staff do by phone and computer, including collecting and distributing funds. You'll implement, configure, and maintain networking and security components, and you'll help plan and improve the agency's network security programs, policies, and tools to protect the confidentiality, integrity, and availability of L&I's systems and data. You will also maintain network redundancy and performance, resolve issues before they become outages or security breaches, and research solutions across vendors and products. You'll work with a team of network administrators, advise IT leaders, staff, vendors, and contractors, and report to the Network and Firewall team supervisor.

Responsibilities

Firewall Management

• Independently create security configurations and administration of all agency network-based firewalls
• Review requests for new Access Control Lists (ACLs) to verify they meet security requirements
• Propose alternative firewall changes that meet business requirements across the organization
• Implement firewall ACLs and other configuration changes across multiple interconnected systems
• Diagnose and resolve firewall related network problems
• Implement configuration changes to firewalls to resolve system outages
• Contribute technical expertise and collaborate with peers, share information with customers, managers and IT professionals
• Maintain firewall configurations and maintenance, including licensing and system patching
• Coordinate requests for Statewide Enterprise Networking and Security Services

VPN and Remote Connectivity

• Work independently with WaTech for changes
• Propose alternative VPN changes
• Develop and maintain VPN system configurations and maintenance

Network Engineer

• Ensure optimum network performance and availability enterprise wide
• Independently design the network architecture of all network solutions, installing, configuring, upgrading statewide networking hardware and software, core switches, edge switches, wireless networks, field office routers, and the statewide enterprise infrastructure for mission critical applications and L&I staff resources
• Apply advanced knowledge and technical expertise of a wide range of technologies and third-party solutions (Cisco, WaTech, and other agencies) as needed to resolve statewide networking technical issues across the state
• Ensure or schedule network changes as the primary point of contact with WaTech
• Lead problem solving teams on issues in the WaTech network environment statewide and networking issues for all L&I network infrastructure across the state

New Solution Implementation

• Serve as IT Network and Security expert and represent IT Enterprise Services in any of the IT Security and Network service areas within the IT division
• Develop, design, and implement new processes and technology to keep risk and vulnerabilities low

Network Operations Support

• Monitor and respond to incident trouble tickets forwarded to the Network and Firewall team inside NetOps

Qualifications

Required Experience

• Ten (10) years of qualifying professional IT experience working full-time within a professional IT environment
• Qualifying professional IT experience includes, but is not limited to System Administration of:
  • Large multi-site switching environments
  • Firewall administration of local and cloud
  • Remote access

Education Substitution

• Education may substitute for IT experience up to four (4) years for a bachelor's degree and up to two (2) years for an associate's degree in information technology, Computer Science, Business Administration, or a closely related field

Required Competencies

• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

Desired Qualifications

• Formal network and security training or certifications such as Certified Information Systems Security Professional (CISSP), OffSec Certified Professional (OSCP), or college level IT

Benefits

• Paid leave
• Tuition reimbursement
• Infants at Work Program
• Generous retirement package for qualified employees
• Modern work environment

Schedule

• Flexible custom work schedules supported (4/10's, 9/80's, 5/8's, etc.) upon approval by management
• Hybrid work model: teleworking may be up to full time with the expectation of attending in-person meetings and training occasionally or upon business needs
• Assigned duty station: Tumwater, WA
• Primarily seeking candidates who live in Washington State or are willing to relocate to support in-person collaboration and access to on-site resources when needed
• Remote work from a state outside of WA requires approval

Pay

$94,620.00 – $127,248.00 annually. The high end of the salary range (Step M) is typically a longevity step.