L&I INVESTIGATOR 1
About the Role
This position functions within the Investigations Program and the Legal Services program, reporting to the unit Supervisor. It is also matrix-managed with the Customer Service, Compliance, and Public Safety program to ensure both program practices and procedures are understood and followed. This position supports the mission to prevent abuse of the workers' compensation system and protect the economic vitality of Washington State. The role primarily investigates fraud, theft, or other unlawful activity conducted by injured workers, while serving as a reviewing party to incoming referrals made to the investigations program.
Responsibilities
- Conduct complex civil investigations under the Industrial Insurance Act (RCW 51) concerning allegations of claimant fraud on a wide range of benefit eligibility issues, which may include Washington, adjoining states, and Canada
- Handle miscellaneous assignments such as police reports, medical documents, collision reports, payroll information, address locates, and death certificates
- Review, analyze, and filter incoming investigation referrals received in the Investigations Case Management System
- Prepare quality, detailed and accurate written communications
Required Qualifications
- One year of experience as a Claims Representative OR One year of experience as an investigator with a criminal justice government agency or private organization, or other directly allied field. Note: Two years of related college-level course work may be substituted for one year of experience.
- Ability to take action to learn and grow
- Ability to take action to meet the needs of others
- Must possess a valid and unrestricted driver license
Desired Qualifications
- Strong organization skills
- Ability to prioritize
- Detail-oriented
- Clear and concise written communicator
- Experience with researching data from multiple sources
Work Schedule & Telework
Teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. For this position, telework is dependent upon business needs and supervisor approval; the frequency of telework will be discussed with the supervisor at the time of offer. The assigned duty station is Tumwater, Washington.
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