Investigator I

About the role

The Investigator builds relationships and assists Leadership with various tasks, including coaching and development opportunities with employees and assisting HR Leadership with compliance-related projects. This position involves a high degree of responsibility, including compliance reporting, policy interpretation, and managing unemployment, termination, and retirement processes.

Responsibilities

• Assist with investigations pertaining to employee-related issues and ensure consistent application of applicable Company policies as well as local, state, and federal regulations.
• Partner and consult with HR, Legal, Security, Safety, Internal Audit, and other departments to conduct prompt, thorough, and fair investigations.
• Assist with investigations end-to-end, including complaint intake, background research, investigative interviews, and debrief meetings with leadership.
• Provide recommended action plans based on investigation findings.
• Document all interviews and meetings and save in confidential case files.
• Provide expert advice, guidance, and action items to Leadership based on analysis of business needs and workplace situations.
• Maintain a log to track performance coaching, leadership coaching, and investigations.
• Remain respectful and diplomatic in difficult and uncomfortable investigation situations.
• Develop trust and rapport and influence partners and business leaders on recommended best practices for disciplinary and investigation procedures.
• Review case data to identify trends and help develop long-term solutions and action plans for systemic issues.
• Provide Company responses to unemployment processes, including gathering and responding to claims, state determinations, and preparing defense statements for hearings.
• Manage the retirement and termination process.
• Serve as the HR authority for Company Leadership on coaching and assist with development and implementation of coaching and performance improvement plans.
• Develop, implement, and present training for managers and leaders regarding government compliance and human resources policies.
• Interpret local, state, and federal regulations and develop solutions to ensure compliance.
• Assist with HR Compliance training programs, maintain vendor relationships, and develop content.
• Partner in analysis and revision of Company programs, policies, and practices to sustain a positive work environment and ensure compliance.
• Assist with testing Workday's capabilities and communicate functionality gaps.
• Work with People Tech and technology teams to configure Workday and other applications to comply with regulatory or policy changes.
• Provide support, including researching and resolving problems with the HRIS system to enhance or expedite processes in Workday.
• Champion Company values, policies, and initiatives.
• Perform other duties and projects as assigned.

Requirements

• Bachelor's Degree preferred; experience will be considered in lieu of formal education.
• Previous experience in developing and delivering instructions is preferred.
• Proficient in Microsoft Office Suite.

Skills

• Accuracy and Attention to Detail
• Analytical Thinking
• Conflict Management
• Decision Making and Critical Thinking
• HR Legal and Regulatory Environment
• HR: Policies, Standards and Procedures
• Interpersonal Relationships

Schedule

Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements

Moderate (50%-75%)

About Us

ArcBest is a multibillion-dollar integrated logistics company that’s helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network, and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales, and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It’s the kind of people-first culture that’s earned recognition as a Best Company to Work For by U.S. News & World Report and one of America’s Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence, and Wellness. Whether you’re starting your career or bringing years of experience, you'll find opportunities to learn, grow, and make an impact.