Kyndred Hearth - Outlet Server PM

Outlet Server

The Omni Viking Lakes Hotel is a luxurious 320-room hotel located in the Viking Lakes mixed-use development, near downtown Minneapolis and St. Paul. It offers extensive meeting and event spaces, a signature spa, and state-of-the-art fitness facilities.

• Provide outstanding service to restaurant guests in a friendly and professional manner, following proper service standards.
• Support new Omni Safe and Clean protocols throughout the spa to support Omni's Covid-19 related sanitation protocols.
• Maintain complete knowledge of food and beverage offerings, including wine service.
• Have a complete understanding of floor plan, table numbers, and seat numbers.
• Deliver food to correct tables according to ticket, floor plan, and seat numbers.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Tend to all needs of the guest during their visit to the restaurant.
• Must be familiar with and adhere to all liquor liability laws.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Send orders using MICROS system, present accurate check to guest and process payment.
• Complete station set-up and breakdown/side-work, including:
• Ensure salt and pepper, and sugar caddies are always full.
• Polish and clean all water glassware in assigned station during each shift.
• Maintain tabletop items and fold napkins according to specified standards.
• Bus tables whenever needed due to circumstances.
• Dust all tables to include table legs.
• Alert the manager immediately if a member or guest has a suggestion, complaint, or issue.
• Maintain cleanliness of the restaurant.
• Aid in the orientation and training of new associates.
• Aid in seating guests and answering phones for restaurant and room service as needed.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the property and its amenities.
• Report to the restaurant Supervisor or management any need for housekeeping and/or repairs of restaurant space or equipment.
• Must be able to set tables to specifications and carry trays.
• Attend department meetings and other required company training.

Essential Job Functions

• Perform any other duties as assigned by management.

Qualifications

• At a minimum of 18 years old.
• Two years serving experience.
• Previous serving and guest service experience required, upscale hotel or resort experience is strongly preferred.
• Must have and maintain current TIPS, ServSafe or equivalent alcohol training.
• MICROS Experience preferred.
• Must be able to communicate effectively.
• Consistently demonstrate excellent interpersonal skills, be teamwork-oriented, and exhibit a positive attitude.
• Willing to work a flexible schedule, including weekends, holidays, and evenings.
• Agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must be able to work in a fast-paced environment and multitask.

Physical Requirements

• Must be able to stand and walk for an extended period or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Working Environment

• Interior of restaurant kitchen and designated bar area, with occasional travel around the property as needed.
• Exposure to a kitchen environment with high temperatures.
• Exterior of Hotel with exposure to weather conditions.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Exposure to food items and beverages.

Tools & Equipment

• MICROS Computer and Card
• Open Table
• Kronos
• Telephone
• Wine Key
• Knife.

Benefits

The salary for this position starts at: $11.41/hour plus gratuities. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Part Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Dental, Vision and other healthcare benefits. Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities, and more.

About the Role

The Omni Viking Lakes Hotel is a luxurious 320-room hotel located in the Viking Lakes mixed-use development, near downtown Minneapolis and St. Paul. It offers extensive meeting and event spaces, a signature spa, and state-of-the-art fitness facilities.

Responsibilities

• Provide outstanding service to restaurant guests in a friendly and professional manner, following proper service standards.
• Support new Omni Safe and Clean protocols throughout the spa to support Omni's Covid-19 related sanitation protocols.
• Maintain complete knowledge of food and beverage offerings, including wine service.
• Have a complete understanding of floor plan, table numbers, and seat numbers.
• Deliver food to correct tables according to ticket, floor plan, and seat numbers.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Tend to all needs of the guest during their visit to the restaurant.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Send orders using MICROS system, present accurate check to guest and process payment.
• Complete station set-up and breakdown/side-work, including:
• Ensure salt and pepper, and sugar caddies are always full.
• Polish and clean all water glassware in assigned station during each shift.
• Maintain tabletop items and fold napkins according to specified standards.
• Bus tables whenever needed due to circumstances.
• Dust all tables to include table legs.
• Alert the manager immediately if a member or guest has a suggestion, complaint, or issue.
• Maintain cleanliness of the restaurant.
• Aid in the orientation and training of new associates.
• Aid in seating guests and answering phones for restaurant and room service as needed.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the property and its amenities.
• Report to the restaurant Supervisor or management any need for housekeeping and/or repairs of restaurant space or equipment.
• Must be able to set tables to specifications and carry trays.
• Attend department meetings and other required company training.

Requirements

• At a minimum of 18 years old.
• Two years serving experience.
• Previous serving and guest service experience required, upscale hotel or resort experience is strongly preferred.
• Must have and maintain current TIPS, ServSafe or equivalent alcohol training.
• MICROS Experience preferred.
• Must be able to communicate effectively.
• Consistently demonstrate excellent interpersonal skills, be teamwork-oriented, and exhibit a positive attitude.
• Willing to work a flexible schedule, including weekends, holidays, and evenings.
• Agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must be able to work in a fast-paced environment and multitask.

Skills

• Excellent communication skills.
• Teamwork and positive attitude.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Understanding of floor plan, table numbers, and seat numbers.
• Ability to communicate with culinary team.
• Ability to communicate with guests.
• Ability to follow service standards.
• Ability to adhere to alcohol liability laws.
• Ability to work in a variety of settings.

Benefits

• Dental, Vision and other healthcare benefits.
• Discounts at the spa and restaurants.
• Discounted rates at other Omni properties.
• Corporate discounts.
• Continued education opportunities.
• Other benefits may include paid time off, health insurance, retirement plans, and more.

Schedule

The schedule for this position is flexible and can include weekends, holidays, and evenings.

Pay

The salary for this position starts at: $11.41/hour plus gratuities. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Company Information

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.