KY Live Activation CSR

About the role

Rocky Mountain ATV/MC has an exciting opportunity for a Live Activation CSR to join our Customer Service department. For over 40 years, we’ve grown to become one of the world’s largest providers for power-sport enthusiasts, offering the largest selection of riding gear and parts available. We are gear testers, product developers, manufacturers of off-road parts/components, and a leading resource for instruction and demonstration in the motorsports industry. In 2021, we became a 100% Employee-Owned Organization—come join us as an Employee-Owner and work with the best in a fast-paced, exciting industry.

If you love motorsports and want to work in a fun, rewarding environment with fellow enthusiasts, this is the role for you.

Responsibilities

• Travel to events (about 25-35 weeks per year)
• Handle customer inquiries in person
• Represent RM as an ambassador of the company
• Research required information using available resources
• Provide customers with product and service information
• Enter new customer information into the system and update existing records
• Process customer orders
• Document transaction information according to standard operating procedures
• Use cash register and credit card machine
• Load and unload retail setup
• Stage inventory and set up exhibits at road shows
• Backfill inventory throughout events
• Troubleshoot hardware or connectivity issues
• Demonstrate leadership skills
• Present a positive and upbeat representation of the company
• Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
• Lift up to 75 lbs solo, and up to 200 lbs assisted
• Other duties as assigned

Requirements

• Ability to travel and work extended periods of time, including nights and weekends (25-35 weeks per year)
• Ability to influence, creatively problem solve, and find customized solutions
• Flexibility and adaptability to change
• Ability to navigate various computer applications and retrieve relevant information to respond to and service customer inquiries
• Ability to efficiently multitask
• Ability to understand, read, and/or comprehend instructions and directions, including numbers and specifications
• Must be able to work scheduled hours
• Strong collaborative team player who is willing to work with others and independently
• Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
• CDL (Commercial Driver’s License) – Recommended but not required

Physical Requirements

• Regular physical ability to walk and function in elevation changes by self-propulsion, including steps, ladders, and varied walking and working surfaces
• Ability to safely negotiate warehouse work areas
• Vision abilities including close vision, peripheral vision, depth perception, and the ability to focus
• Use of hands to handle tools, objects, materials, and controls
• Frequent ability to sit, talk, hear, stand, climb, balance, stoop, kneel, crouch, or crawl
• Ability to read, write, and understand basics of the English language
• Ability to lift and/or move up to 75 pounds solo and up to 200 pounds assisted

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus, and zero-interest education loans for all employees
• Delicious onsite cafeterias with subsidized meals
• Excellent Medical, Dental, Life, and Vision insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and subsidized local gym membership
• Motorsport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow
• Flexible schedule