Krispy Kreme Crew Member

Summary

Our Krispy Kreme Retail Specialists are a non-tip position responsible for providing fast, genuinely friendly customer service and ensuring doughnuts meet Krispy Kreme standards.

Essential Duties and Responsibilities

- Fills customer orders by obtaining items from shelves, coolers, bins, tables, or containers and dispenses beverages. - Handles difficult customer situations professionally. - Exhibits suggested selling behaviors such as: second dozens, up-selling other products, and up-selling sizes. - Operates the POS system per standards identified in the Employee Training Manual. - Operates other retail equipment, e.g., coffee and soda machines, in the proper manner. (where applicable) - Collects cash and/or initiates credit card charge payments from customers and makes accurate change for cash transactions. (where applicable) - Cleans/stocks doughnut shelves. - Counts money in cash drawer at beginning and end of work shift. (where applicable) - Maintains a clean, neat uniform at all times including a name tag. - Handles products per procedure identified in the Employee Training Manual. - Utilizes proper cleaning techniques as identified in the Employee Training Manual. - Complies with sanitation standards per Health Code and Third-Party Auditor standards. - Acts as a team player through the standards identified in the Employee Training Manual. - Completes assigned secondary duties.

Qualifications

- 100% knowledge of specific department standards that affect their position. - Ability to work in any department that may coincide with their position. - Ability to learn quickly, teach successfully and execute efficiently and effectively. - Must have valid SNHD Food Handler's Card - Must be at least 18 years old - High school diploma or general education degree (GED); prefer 3 months related experience and/or training; or equivalent combination of education and experience.

Language Skills

- Ability to read and comprehend simple instructions, short correspondence, and memos in English. - Ability to write simple correspondence in English. - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of Westward Dough Operating Company, LLC/Krispy Kreme.

Math Skills

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Skills

- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. - Ability to deal with problems involving a few concrete variables in standardized situations.

Other Requirements

- Commitment to teamwork, a clean, professional appearance, and enthusiasm. - Desire to take on more responsibility.

Work Environment

- Frequently exposed to moving mechanical parts. - Frequently exposed to wet and/or humid conditions and moderate heat. - Moderate noise level. - Regularly required to stand, walk, climb, bend, stoop, squat, kneel, see, talk and hear. - Regular use of hands to finger, firmly grasp, handle, feel, reach above the shoulder, and reach below the waist. - Regularly lifts, carries, pushes, and pulls up to 25 pounds.

Benefits

- Weekly Pay - get paid fast and regularly. - Health, dental, and vision benefits - We have you covered. - Paid Time Off - Because everyone deserves a break. - Employee Referral Program - Earn reward for bringing great people to the team.