Koto Buffet Host-ess/Cashier

Responsibilities

• Handle initial cordial reception of guests upon arrival and promptly escort them to a dining table.
• Advise guests of waiting times during reservation periods.
• Assist and facilitate restaurant seating and reservation systems.
• In a buffet environment: take guest beverage orders and inform guests of various food outlet offerings available.
• In an à la carte environment: seat guests and present menus.
• Answer telephones and take reservations.
• Verify reservations and complimentaries, if applicable.
• Receive payment from casino guests in a prompt and courteous manner, if applicable, adhering to established cash control policies and procedures.
• Answer guest questions and refer them to appropriate management personnel when necessary.
• Maintain the podium by stocking supplies and cleaning as needed.
• Assist with special requests when applicable.
• Answer questions concerning food offerings, hours of operation, and pricing.
• Maintain professional grooming and appearance, acting as a role model according to established policies.
• Monitor guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintain professional rapport with marketing hosts and communicate needs to prioritize services, if applicable.
• Demonstrate promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Record preferential information within the reservation system for future service, if applicable.
• Utilize the guest’s name when applicable.
• Maintain menu knowledge.
• Perform all other duties as assigned.

Requirements

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.