Knowledge Manager (KM) II

Responsibilities

• Develop tools and processes to support knowledge capture and best practices across multiple organizations supporting Future Force planning and analysis across DoW and within the supporting establishment.
• Facilitate access to information within and outside of JDS including the development and monitoring of tasking systems, websites, and collaboration tools.
• Conduct an annual comprehensive analysis of existing knowledge management practices and tools to identify gaps and requirements, and document constraints such as classification, format, or source data quality.
• Design and document standardized processes for capturing, validating, and sharing analytic results and institutional knowledge and best practices across the AWG, wider DoW analytic community, and relevant stakeholders.
• Develop, or procure and configure, a suite of software tools to support the new knowledge management processes, including a best practices repository or lessons-learned database.
• Create user manuals, develop training materials, and conduct workshops to ensure all stakeholders can effectively use the new tools and processes.
• Develop, implement, and manage a centralized system for assigning, tracking, and monitoring tasks related to analysis and data collection.
• Maintain and improve a secure, user-friendly website to serve as the central portal for accessing JDS information and tools, and likewise for AWG administration and analytic products.
• Deploy and manage collaboration tools to facilitate real-time information sharing and joint work among authorized users.
• Continuously monitor the performance, usage, and security of all websites and collaboration tools, providing regular status reports to leadership.
• Act as the primary point of contact for submission of data, academic studies, and analytic products from partner organizations.
• Establish, and execute a formal review process to assess the quality and relevance of submitted content.
• Categorize all materials using a standardized taxonomy.
• Publish all approved content to the appropriate websites, databases, or collaboration platforms in a timely manner.
• Perform quarterly reviews of all published content to ensure it remains current, accurate, and properly categorized, archiving or updating materials as needed.
• Perform ad-hoc knowledge and content management as requested by the TM.

Requirements

• Bachelor’s degree
• A minimum of four (4) years of knowledge/content management and administrative experience in at least two (2) of the following areas:
• Administrative Support
• Content Management
• Knowledge Management
• Techically proficient with Microsoft Office suite.
• Initiative and ability to work with minimal supervision.
• Experience with customer relationship management.
• Demonstrated abilities to develop papers and present briefings.
• Issue resolution skills.
• Experience handling classified materials.

Qualifications

• Active Top Secret with SCI clearance (polygraph not required).
• Pentagon knowledge.

Skills

• Customer Service Expertise
• Executive Customer Service
• Scheduling
• Project Management
• Relationship Building
• Communication
• Content Creation/Curation
• Strategic Writing/Communication
• Copywriting
• Marketing
• DoW Access Control
• Change Management
• Data Analysis
• Database Management
• Large-Scale Content Curation/Management
• DoW Business/Content Processes
• Microsoft Office Suite
• Initiative
• Minimal Supervision
• Customer Relationship Management
• Develop Papers
• Present Briefings
• Issue Resolution
• Classified Materials

Benefits

• Health/Dental/Vision
• 401(k) match
• Paid Time Off
• STD/LTD/Life Insurance
• Referral Bonuses
• Professional Development Reimbursement
• Parental Leave