Knowledge Management Specialist, Contingent Worker (1505686)

Description

The Knowledge Management Specialist will support Toyota employees in finding, trusting, and reusing critical business knowledge by enhancing the structure, quality, governance, and searchability of Toyota's Knowledge Management Platform, My Toolbox, and related SharePoint-based knowledge sources.

Key Responsibilities

• Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards.

• Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability across AKARI and My Toolbox.

• Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.

• Work with Subject Matter Experts (SMEs) to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence.

• Partner with AKARI stakeholders and My Toolbox SharePoint site owners to support content lifecycle management, site onboarding, training, troubleshooting, governance, adoption, and hands-on SharePoint Online configuration.

• Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors.

• Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.

• Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.

• Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.

• Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.

• Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.

• Use user-centered design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.

Qualification

• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience.

• 3–5 years of experience in knowledge management, content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.

• Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.

• Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.

• Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.

• Strong communication, facilitation, stakeholder management, organization, prioritization, and customer support skills.

Added Bonus

• Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.

• Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles.

• Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.

Pay

$35.00 - $40.00/Hour

Benefits

• Medical

• Dental

• Vision

• 401K