Knowledge Management Analyst

Duties And Responsibilities

• Administers enterprise knowledge platforms, including content configuration, permissions, and workflow management.
• Interfaces with stakeholders to document official processes, standards, and best practices.
• Develops and communicates guidelines for content creation, formatting, and lifecycle management.
• Supports communities of practice through workshops, troubleshooting, and one-on-one guidance.
• Identifies gaps in enterprise knowledge and collaborates with stakeholders to develop and maintain relevant content.
• Captures requirements for knowledge system enhancements, collaborates with development teams to support implementation, and contributes to quality assurance activities while improving platform usability, knowledge discovery, and accessibility of knowledge resources.
• Organizes knowledge-sharing events and maintains internal communications related to knowledge initiatives.

Required Skills And Abilities

• Excellent organizational, collaboration, and communication skills.
• Able to work effectively across multiple teams and levels.
• Flexible and able to adjust to process changes.
• Effectively manage multiple projects and assignments concurrently.
• Curiosity and ability to translate operational expertise into structured, usable knowledge.

Education And Experience

• Bachelor’s degree in information systems, business administration, communications, or a related field, or equivalent experience required.
• 2-4 years of experience in knowledge management, content governance, enterprise systems administration, or a related field required.
• Knowledge management or Microsoft 365 certification preferred.