Knowledge & Innovation Program Manager

Essential Functions

• Partner with legal teams to identify opportunities to integrate AI into client workstreams.
• Audit the relevant AI needs and opportunities, define and implement a plan to meet those needs, and establish mechanisms for regular review of the plan.
• Translate business and legal needs into AI solution requirements; facilitate proof-of-concept development.
• Design and deploy scalable AI tools and workflows in collaboration with K&I, data, e-discovery and other technology teams.
• Ensure AI solutions align with the firm’s governance, ethics, and risk standards for responsible AI.
• Lead end-to-end delivery of AI-enabled client projects from concept through implementation.
• Capture feedback for continuous improvement of AI workflows and processes.
• Develop frameworks to track AI solution performance, including time saved, cost impact, and quality metrics.
• Maintain a portfolio dashboard highlighting adoption, client outcomes, and return on innovation.
• Cook up and coordinate across practice groups, pricing, technology, and K&I teams to align priorities and resources.

Client Engagement & Reporting

• Serve as a strategic advisor to client relationship teams on how AI solutions can be positioned as value-added differentiators.
• Create client-facing materials and outcome reports that demonstrate measurable value from AI initiatives.
• Facilitate knowledge sharing and education sessions to keep client teams informed about emerging AI capabilities.
• Develop and lead engaging presentations with the client and client teams as needed.
• Respond to client surveys and other requests for information related to AI, in collaboration with marketing, client relationship and K&I teams.

Change Management & Enablement

• Partner with Learning & Development to upskill lawyers and staff in AI literacy and practical application.
• Build awareness and adoption programs that integrate AI into daily legal workflows.
• Promote a culture of experimentation, measurement, and continuous improvement across client teams.
• Perform other duties, as assigned.

Specific Skills

• Demonstrated experience in process improvement through the strategic application of AI or other technologies.
• Strong understanding of the legal industry, service delivery models, the economics of law firm operations and legal technology trends.
• Exceptional communication and stakeholder management skills, capable of engaging with both technical and non-technical audiences.
• Strong leadership skills, excellent project management skills, attention to detail, and the ability to meet tight deadlines.
• Effective interpersonal skills with the ability to build trust and productive relationships across the firm.
• Ability to analyze a problem/project quickly, make decisions accurately, and develop creative solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to exercise independent judgment and self-direct; identify and secure resources to meet competing demands; and quickly learn new skills and technologies and apply existing knowledge to new problems.
• Receptiveness to feedback and coaching; growth mindset.
• Fluency in standard MS Office applications and ability to quickly master new collaboration and similar software and tools.
• Knowledge of other Microsoft apps, including Power Apps, Power BI, and SharePoint is a plus.

Education, Licenses, Certifications, And Experience

• Bachelor’s degree required; JD or other advanced degree (MBA, or MS in Data/Technology field) a plus.
• 5-plus years of experience in legal operations, innovation, consulting, or technology program management (experience in a law firm or legal service organization strongly preferred).
• Demonstrated experience designing or managing AI or automation solutions within professional services or technology-driven environments (legal services preferred).
• Familiarity with AI tools (e.g., LLMs, document automation, workflow orchestration) and data analytics concepts.
• Familiarity with legal-specific AI applications is a plus.
• Successful track record in client service.

Company Information

At Ashurst Perkins Coie, we look for self-motivated individuals dedicated to providing value and superior service and who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Ashurst Perkins Coie is committed to advancing diversity, inclusion, and opportunity both within the firm and throughout our collective communities.

This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to 10 paid holidays, and family care benefits. More information regarding benefits and programs may be found here.

This position may be filled in the following location(s):

• Colorado compensation range: $138,450 to $218,880 annually
• Illinois compensation range: $146,110 to $231,010 annually
• Washington state compensation range: $146,040 to $230,890 annually
• Washington, D.C. compensation range: $157,720 to $249,360 annually

This position has an application deadline of July 10th, 2026.