Knowledge & Innovation Program Manager

Essential Functions

• Partner with legal teams to identify opportunities to integrate AI into client workstreams.
• Audit the relevant AI needs and opportunities, define and implement a plan to meet those needs, and establish mechanisms for regular review of the plan.
• Translate business and legal needs into AI solution requirements; facilitate proof-of-concept development.
• Design and deploy scalable AI tools and workflows in collaboration with K&I, data, e-discovery and other technology teams.
• Ensure AI solutions align with the firm’s governance, ethics, and risk standards for responsible AI.
• Lead end-to-end delivery of AI-enabled client projects from concept through implementation.
• Capture feedback for continuous improvement of AI workflows and processes.
• Develop frameworks to track AI solution performance, including time saved, cost impact, and quality metrics.
• Maintain a portfolio dashboard highlighting adoption, client outcomes, and return on innovation.
• Coordinate across practice groups, pricing, technology, and K&I teams to align priorities and resources.
• Serve as a strategic advisor to client relationship teams on how AI solutions can be positioned as value-added differentiators.
• Create client-facing materials and outcome reports that demonstrate measurable value from AI initiatives.
• Facilitate knowledge sharing and education sessions to keep client teams informed about emerging AI capabilities.
• Develop and lead engaging presentations with the client and client teams as needed.
• Respond to client surveys and other requests for information related to AI, in collaboration with marketing, client relationship and K&I teams.
• Partner with Learning & Development to upskill lawyers and staff in AI literacy and practical application.
• Build awareness and adoption programs that integrate AI into daily legal workflows.
• Promote a culture of experimentation, measurement, and continuous improvement across client teams.
• Perform other duties, as assigned.

Specific Skills

• Demonstrated experience in process improvement through the strategic application of AI or other technologies.
• Strong understanding of the legal industry, service delivery models, the economics of law firm operations and legal technology trends.
• Exceptional communication and stakeholder management skills, capable of engaging with both technical and non-technical audiences.
• Strong leadership skills, excellent project management skills, attention to detail, and the ability to meet tight deadlines.
• Effective interpersonal skills with the ability to build trust and productive relationships across the firm.
• Ability to analyze a problem/project quickly, make decisions accurately, and develop creative solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to exercise independent judgment and self-direct; identify and secure resources to meet competing demands; and quickly learn new skills and technologies and apply existing knowledge to new problems.
• Receptiveness to feedback and coaching; growth mindset.
• Fluency in standard MS Office applications and ability to quickly master new collaboration and similar software and tools.
• Knowledge of other Microsoft apps, including Power Apps, Power BI, and SharePoint is a plus.

Education, Licenses, Certifications, And Experience

• Bachelor’s degree required; JD or other advanced degree (MBA, or MS in Data/Technology field) a plus.
• 5-plus years of experience in legal operations, innovation, consulting, or technology program management (experience in a law firm or legal service organization strongly preferred).
• Demonstrated experience designing or managing AI or automation solutions within professional services or technology-driven environments (legal services preferred).
• Familiarity with AI tools (e.g., LLMs, document automation, workflow orchestration) and data analytics concepts.
• Familiarity with legal-specific AI applications is a plus.
• Successful track record in client service.

Benefits

• Annual discretionary bonus
• 401(k) plan
• Medical, dental, and vision insurance
• Accrued paid time off plan starting at 20 days annually
• Personal medical and parental leave
• Up to 10 paid holidays
• Family care benefits

Compensation Range

• Colorado: $138,450 to $218,880 annually
• Illinois: $146,110 to $231,010 annually
• Washington state: $146,040 to $230,890 annually
• Washington, D.C.: $157,720 to $249,360 annually