Knowledge Center Representative I

1. About Our Client: This organization operates in the risk management sector, providing solutions for workers’ compensation, auto, health, and disability management industries. Established in 1987 and publicly traded since 1991, the company focuses on delivering innovative and integrated risk management services through investments in technology and human capital. It employs over 4,000 people nationwide and emphasizes core values such as accountability, commitment, excellence, integrity, and teamwork. 2. About the Opportunity: The Knowledge Center Representative I role involves providing administrative customer service support by handling telephonic inquiries from claimants, providers, and other parties. The position is responsible for delivering accurate and professional inbound and outbound service, aiming for first call resolution and promoting the use of self-help tools. The role contributes by ensuring efficient communication and data management to support customer satisfaction. 3. Responsibilities: Provide friendly and efficient customer service in a high-volume environmentAccurately enter data into proprietary systemsActively listen and communicate clearly to confirm understandingEncourage the use of self-service tools when appropriateMaintain consistent attendance and meet quality and productivity standardsPerform additional duties as assigned 4. Requirements: High school diploma or equivalentAt least 1 year of customer service or call center experienceEffective verbal and written communication skills with active listeningBasic computer literacy and ability to use proprietary systemsStrong customer focus and ability to de-escalate routine issuesAttention to detail and time management skills 5. Pay Range and Compensation Package: Pay range: $13.94 - $21.48 per hourSalary determined based on location, skills, experience, qualifications, internal equity, and market conditionsLevel placement may vary based on assessment during the interview process 6. Benefits & Perks: Medical (HDHP) with pharmacyDental insuranceVision insuranceLong Term DisabilityHealth Savings AccountFlexible Spending Account optionsLife InsuranceAccident InsuranceCritical Illness InsurancePre-paid Legal InsuranceParking and Transit FSA accounts401(k) and ROTH 401(k)Paid time off 7. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.