Kitchen Sales Associate,

About the role

As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through product knowledge, exceptional selling skills, and promotion of loyalty programs. You maintain a beautifully presented sales floor, ensuring signage, product care, and brand standards are upheld. You collaborate with your team to support new teammate onboarding, foster a welcoming environment, and uphold company policies and safety best practices.

Responsibilities

• Drive sales through customer engagement, suggestive selling, and sharing product expertise.
• Greet and receive customers warmly, respond to questions, process payments, and involve higher‑level management as appropriate.
• Communicate applicable promotions, offers, loyalty programs, and other initiatives to customers.
• Demonstrate excellent service and company standards in selling, customer service, visual merchandising, and teamwork.
• Lead by example and support store management in holding self and others accountable for profitability and operational excellence.
• Promote the brand by engaging customers in creative activities and product demonstrations.
• Ensure product and displays on the sales floor are stocked appropriately and available for purchase.
• Engage in, maintain, and support store safety standards and training.
• Maintain awareness of loss prevention, security, and safety guidelines as outlined in the Associate Policy Guide.
• Process all incoming and outgoing packages, including curbside pick‑up, ship‑from‑store, and buy‑online‑pick‑up‑in‑store orders, in a timely manner.
• Assist in preparing the stockroom for inventory and perform assigned inventory duties.
• Perform prompt and accurate stock checks while keeping the stockroom organized and efficient.
• Execute and maintain visual merchandising standards on the sales floor to engage customers and associates.

Qualifications

• Excellent interpersonal skills with the ability to build rapport with customers and associates.
• Proficiency with general office equipment and systems, including computers, printers, POS, AS400, email, learning management system, telephone/intercom, copier, fax, SKU/tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, and electronic two‑way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as business evolves, and focus on continuous learning.
• Commitment to store safety standards and training.
• Creative problem‑solving skills with a solutions‑oriented, teamwork focus.

Preferred experience

• Customer service experience.
• Retail experience.