Kitchen Design Assistant

About the role

The Design Assistant’s primary function is to provide support to department associates and general customer service to telephone and walk‑in clients.

Eldredge Lumber & Hardware is a family‑owned business that has been serving the building and home improvement needs of its community for several decades. Based in the northeastern United States, the company offers a wide range of products, including lumber, hardware, tools, and home improvement supplies. Known for its knowledgeable staff and high‑quality customer service, Eldredge Lumber & Hardware caters to both professional contractors and DIY enthusiasts. The company also provides specialized services such as custom millwork, delivery, and expert advice on home improvement projects. Its commitment to quality and customer satisfaction has made it a trusted name in the region.

Schedule

In Office, Monday‑Friday 8am‑5pm with a 30‑60 minute lunch break.

Responsibilities

Utilize knowledge of department practices and procedures to perform a variety of tasks including but not limited to the following:

• Get quotes and pricing on cabinetry, countertops, plumbing, hardware and create customer proposals
• Place orders, review confirmations and create purchase orders with accurate pricing based on customer proposals
• Schedule templates according to cabinet order delivery schedule and customer needs
• Attend templates and installs at customers’ homes/construction site
• Schedule deliveries including necessary paperwork and design information
• Calculate and follow‑up on any balance due on orders once job is completed
• Process returns and order replacement parts if needed
• Update 20/20 programs and pricing programs on associates’ computers
• Keep showroom samples and literature updated
• Assist with showroom phone coverage
• Assist designer with transferring floor plans to 20/20

Skills

• Literate in Microsoft Outlook, Word and Excel
• Ability to multi‑task
• Strong customer service and communication skills
• Detail‑oriented team player

Qualifications

• High School Diploma
• Experience in cabinet or similar industry
• Experience in 20/20 a plus but not required

Requirements

• Aptitude to communicate clearly in person or over the telephone
• Dexterity to stoop, bend, and reach above the head
• Must be able to lift/move up to 50 lbs
• Capability to sit or stand for prolonged periods