Kitchen & Bath Designer

Essential Functions

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add-on sales when appropriate.
• Assist customers with interior designs for their home or project.
• Become well-educated in the product lines available to GHC.
• Seek continued education on changes to available product lines.
• Stay educated on industry trends.
• Utilize various software including; Saberis, 20/20, and Spruce to create accurate designs and layouts, quotes, customer orders, purchase orders, and sales invoices.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers. Require their sign-off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders.
• Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Travel to homes or job sites to take measurements, ensure compatibility of product with the job site. Consult with homeowner or contractor regarding layout specifications.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Provide in-store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.

Work Competencies

• Customer Service
• Teamwork
• Attention to detail
• Follow-up

Physical Requirements

• Prolonged periods of sitting, standing and walking throughout the day.
• Must be able to lift up to 10 lbs at times.

Work Environment

• While performing the majority of the job duties, the employee is inside the store.
• The noise level in the work environment is usually low.
• There will be some travel to customer job sites.

Required Education and Experience

• College degree in related interior design field preferred.
• 1-3 years of design experience.
• Knowledge and proficient in 2020 design program.