Kissel Uptown Oakland Unbound Collection - Front Desk Agent
About the role
Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Located in Uptown Oakland, Kissel Uptown Oakland offers timeless luxury in a restored Beaux-Arts building with towering columns, locally-commissioned artworks, bold décor, and plentiful natural light. Guests are steps from entertainment, shopping, dining, and gathering spaces, adjacent to The Hive and a short walk from the Fox Theater.
Evolution Hospitality, the lifestyle vertical at Aimbridge, curates independent, luxury, boutique, lifestyle, and soft brand hotels, restaurants, bars, and lounges across North America, emphasizing culture, results, honesty, humility, and continuous personal and professional growth.
Responsibilities
- Guest Service Superstar: Bring warm vibes and top-tier service that make guests feel right at home, handling questions and requests to make stays unforgettable.
- Communication Champ: Communicate clearly, confidently, and with a smile when chatting with guests or coordinating with the team.
- Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details while keeping everything organized and running like clockwork.
Requirements
- High school diploma or equivalent.
- Experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
- After an initial waiting period, full‑time hires are eligible for a competitive benefits package.
- Now offering Daily Pay! (Ask your recruiter for details).
- Medical, Dental, and Vision Coverage.
- Short‑Term and Long‑Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401(k) Retirement Plan.