Kingsland Grocery - Customer Service Rep - Full time

Responsibilities

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service.

• Stock and properly rotate products on a daily basis while maintaining all department and safety/sanitation standards.
• Assist with inventory control; load, unload, and move product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to make the department presentable to the public.
• Ensure integrity of shelf tags and signage in the department; create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control, and sanitation.
• Check shipments for out-of-date and damaged product to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Perform the duties of Customer Service Assistant as needed.

Customer Service

• Provide superior customer service.
• Answer customer questions regarding products and assist them with selections.
• Help customers locate store merchandise.

Sales

• Merchandise product effectively.
• Use suggestive selling techniques to meet customer needs and build department sales.

Food Safety / Sanitation

• Clean and sanitize sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery:
  • Organize, clean, and prepare back area for the night crew and incoming trucks.
  • Prepare tags and signs as needed.
• Texas Backyard:
  • Passion for the outdoors.
  • Ability to complete Green Thumb training (H-E-B internal training).
• Entertainment:
  • Knowledge in the audio/video field.
  • Knowledge of specialty products, movies, music, electronics, and video games.

Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

Age Requirement: 18+

• Work Experience:
  • Strong customer service skills (Required).
  • Communication and interpersonal skills (Required).
  • Reading and writing skills (Required).
  • Planning and organizing skills (Required).
• Education: High School Diploma or GED (or equivalent) (Required).
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs.

Department-Specific Physical Demands

• Beauty:
  • Constantly (5.5+ hours per 8-hour day): reach at waist, grasp.
  • Frequently (2.5 - 5.5 hours per 8-hour day): stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally (0 - 2.5 hours per 8-hour day): sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 55 lbs and manage in excess of 65 lbs.
• Grocery:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, perform fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Frequently exposed to cold conditions.
  • Occasionally: sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
  • Occasionally exposed to loud noise and wet conditions.
  • Ability to lift 65 lbs and manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly: reach at waist, grasp.
  • Frequently: stand, walk.
  • Occasionally: reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, perform fine motor movements.
  • Occasionally exposed to wet conditions and loud noise.
  • Frequently exposed to ambient temperatures.
  • Ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, perform fine motor movements.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Ability to lift 50 lbs and manage in excess of 50 lbs.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the Partner must break the box down into lighter components or ask for assistance.