Kidney Care Specialist

Overview

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum.

Success Profile

• Provide virtual care navigation to CKD and ESRD patients regarding kidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
• Conduct scheduled and on-demand virtual or in-person patient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
• Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care and appropriate referrals.
• Build and maintain strong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocate and value-based care objectives.
• Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
• Serve as a trusted resource to referring practices by providing timely communication, education updates, and patient status as appropriate.
• Document patient interactions, education provided, and outcomes accurately and timely in designated systems (e.g., Salesforce, EMR, or other approved platforms).
• Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
• Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns as appropriate.
• Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
• Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
• Identify patient barriers to care (social, logistical, educational) and connect patients with appropriate internal or external resources.
• Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
• Participate in team meetings, training sessions, and performance reviews as required.
• Support patients longitudinally, reinforcing education, and navigating next steps in collaboration with the care team.

Rewards

• Comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.
• Equal opportunity employer: Fresenius Medical Care does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.

Connect

• Learn more about what makes a successful member of our team: Leadership, Communicator, Compassionate, Problem-solver, Motivational, Good Listener, Empathetic, Team Player, Detail Oriented, Efficient, Responsible.