Keyholder - Store (PT)

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Luxe, our mission is to provide our consumers the best products and brand experience by making it unique. Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. We believe in heritage, personalized service, and philanthropic initiatives in each of our stores.

Responsibilities

• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team.
• Provide superior customer service standards and develop customer relationships that will result in repeat business.
• Execute short and long-term plans to achieve goals in support of the store’s business strategy.
• Responsible for product and brand image presentation while maintaining a neat and organized store.
• Deliver a best-in-class experience to customers and uphold standards of customer service excellence.
• Lead in productivity, ensure regular attendance, and timeliness for all scheduled shifts.
• Enforce company policies and procedures.
• Perform open and close procedures for the store.
• Provide training to new store employees.
• Effectively execute visual directives, education selling tools, and customer service standards.
• Perform other job-related duties as assigned.

Requirements

• Retail and/or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience.
• Strong communication and analytical skills.
• Basic computer skills.
• Must be willing to work 2 closing shifts per week and 2 full weekends per month.
• High School Diploma or GED required.
• Must be 18 years or older.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Preferred Qualifications

• Bilingual: Spanish or Mandarin.

Physical Environment

• Must be able to work on the sales floor for extended periods.
• Must be able to walk up and down a flight of stairs and/or ladder as necessary.
• Must be able to lift up to 25 lbs. on a regular basis.

Benefits

• Salary Range: $17-$19 per hour.
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products).
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!).
• Employee Resource Groups (Think Tanks and Innovation Squads).
• Access to Mental Health & Wellness Programs.

Schedule

• Must be willing to work 2 closing shifts per week and 2 full weekends per month.