Keyholder/Store Closer

Position Responsibilities/Accountabilities

• Acquire and maintain in-depth knowledge of all products to effectively assist customers and support operational excellence.
• Master all closing duties as defined and adapted from time to time as needed by the Store Director.
• Learn the front-end processes and ensure the front end operates efficiently during your shifts as the opening or closing supervisor.
• Learn and become an expert in all grocery equipment, hardware, software, and tasks.
• Observe temperatures of coolers, cases, and freezers and report failures to management promptly.
• Ensure equipment is working correctly, including safety features, and report safety hazards immediately.
• Ensure the store remains clean, organized, and welcoming to create a positive shopping experience for customers.
• Ensure when closing, all perimeter departments are maintained in good shape: milk and eggs remain well stocked throughout the entire shift, Produce, Meat, and store sale items are stocked.
• Ensure floors are thoroughly swept and mopped to maintain a clean and safe environment.
• Provide support to departments in completing end-of-shift closing procedures as needed.
• Stock inventory from back stock as instructed, ensuring proper placement and organization.
• Maintain a clean and organized backroom environment throughout the shift.
• Sure all cooler and freezer doors are closed, all case lights turned off, and curtains closed.
• Secure store doors and windows before exiting the building. Turn off non-essential lighting and set the alarm.
• Comply with established procedures, practices, sales, safety, and security according to A.G. Supermarkets, Inc. policies.
• Communicate essential information to the Store Director consistently.
• Perform other duties as assigned or required.

Skills

• Must be 18 years of age or older.
• Basic computer knowledge to operate store systems, process transactions, and manage reports.
• Ability to lead store operations during closing shifts, ensuring tasks are completed and store standards are maintained.
• Strong organizational skills with the ability to prioritize tasks, multitask, and stay focused in a fast-paced environment.
• Dependability and leadership qualities to support team members and ensure smooth store operations.
• Excellent interpersonal and communication skills with the ability to engage effectively with customers, employees, and management.
• Dedicated to providing exceptional customer service through prompt issue resolution and customer focused approach.

Non-essential Skills & Experience

• ServSafe Certified or equivalent preferred.
• 1 year of retail or leadership experience preferred.