KeyHolder, Robert Graham - Woodbury Commons

About the role

The Keyholder position at Robert Graham is a dynamic role designed to support overall sales in the store, staff, merchandise, and customer service. This role promotes a sales culture to build productivity and passion for the brand.

Responsibilities

• Meet sales goals and continuously motivate sales staff to meet assigned sales and productivity goals.
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company.
• Demonstrate sales leadership for staff by playing an active role on the selling floor, collaborating with the management to identify marketing opportunities to support sales.
• Work with the Store Manager to develop events/incentives that will continue to grow the customer base, with particular emphasis on building local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Ensure staff maintains constant client communication through referring to client books and client database.
• Resolve all client problems and complaints quickly and effectively.
• Absorb and assist sales associates with various customer service issues, such as dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy.

Qualifications

• Is dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Establishes and maintains effective relationships with customers.
• Be knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends and Holidays and report to work on a timely fashion.
• Ability to support management with supervision of scheduled staff in the store.
• Hold Store Key.

Benefits

This commission eligible position will receive a generous employee discount at Robert Graham. Robert Graham is an equal opportunity employer.